Handling of investigation requests and complaints a. Debit Domestic card: The Bank settles investigation requests and complaints and gives settlement results to the Cardholder within 45 working days from the date of receiving the Cardholder's first request for investigation and complaint.
b. International Debit Card: The Bank is responsible for responding to the Cardholder's first complaint within 60 days from the date of receiving the Cardholder's first request for investigation and complaint.
