A claim must be submitted with supporting documents including. 16.1 In case of Personal Accident, Extra Fatal and Major Xxxxx:- Hospital, Medical Practitioner’s reports giving details on the nature of the injury and the extent and period of disability, police reports where relevant and if death shall have resulted, a copy of the death certificate and the relevant coroner’s report.
16.2 In case of Medical Expenses, Cancellation and Curtailment of Journey cover:- All bills, receipts, tickets, coupons, contracts or agreements relevant to the claim and if the claim is in respect of medical treatments, then a full Medical Practitioner’s report stipulating the diagnosis of the condition treated, advice on the cancellation or curtailment of journey and the date the disability commenced and a summary of the course of treatment including medicines prescribed and services rendered.
16.3 In case of Loss of, Breakage or Damage to Personal Baggage, Loss of Personal Money, Travel Documents and Loss of Home Contents:- All details including receipts as to date of purchase, price, model and type of items lost or damaged; receipt for obtaining replacement of travel document or air ticket; a copy of the IMMEDIATE notification to airline/carrier and their official acknowledgment in writing when loss or damage has occurred in transit; certified written copy of IMMEDIATE police report when loss or damage has occurred in other circumstances. Reports to the relevant authorities must be made within 24 hours of the occurrence. Additionally, loss of travellers’ cheques must be reported to the issuing authority immediately and in no event later than 24 hours after the loss occurs.
16.4 In case of Personal Liability:- Immediate written notification to the Company of the possible claim indicating the nature and circumstances of the incident or event, together with a confirmation that no admission of liability has been made and that no settlement has been made or agreed to without the prior knowledge and written consent of the Company. Full documentation, including copies of the summons, court documents, solicitors’ and other legal correspondence etc., must be submitted to the Company immediately. Remarks: Should the English and Chinese version of this Policy has different interpretation giving rise to a dispute, the English version shall prevail.
