Support Hours. 3.1. Standard Support Hours: Toll-free telephone support (0-000-000-0000 option #2) is available Monday thru Friday from 8:00 a.m. EST to 8:00 p.m. EST. After- hours, holiday and weekend support for Severity 1 and Severity 2 issues is available by calling 0-000-000-0000, option #8.
Support Hours. Subscription to support is optional and detailed in the Statement of Works and Order Form. If you subscribe to support Email support will be provided primarily by the bookinglab support team via the bookinglab Online Support Platform. bookinglab will provide support according to the table below: Priority Level Time Description All levels Monday to Friday (excluding public holidays in the UK) 9:00am to 5:00pm (GMT) Email support will be provided by bookinglab Customer Support Helpdesk, for all Priority Levels.
Support Hours. Unless extended support coverage is defined within and purchased through a related SOW, Maintenance and Support Services shall be available during the hours of 9 a.m. to 5 p.m., Eastern Standard Time, Monday through Friday, excluding the following US holidays, as defined by the US Federal Government (xxx.xxx.xxx/xxxxxx)), including: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas day.
Support Hours. We offer support during and after business hours.
Support Hours. The business days and hours stated below will only be counted as times falling within our “Support Hours,” that is, the times when phone/email support is available for the Cloud-Based Solutions. All of our Cloud-Based Solutions offer Support Hours from 8:00 am to 5:00 pm Houston, Texas time, Monday through Friday. In addition, some of our Cloud-Based Solutions offer expanded Support Hours as follows: TimeStar® and ExpensAble®: 7:00 am to 7:00 pm Houston, Texas time, Monday through Friday All Support Hours exclude our recognized holidays (New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the day after, and Christmas Day).
Support Hours. Members of the JSE Customer Support team are available to all Contracted Users between 07h00 and 19h00 on all Business Days and may be contacted at the telephone number/s set out below. Contracted Users who require support after 19h00 must contact the afterhours support number as set out below. Customer Support Contact Details: Telephone numbers: (000) 000-0000 After hours: (011) 520-7900 (this number is routed to the standby staff member) In the event of an escalation contact the manager during normal business hours Senior Operations Manager Client Services on +00 00 000 0000 or General Manager Client Services on +00 00 000 0000
Support Hours. Corillian's standard telephone support and other support services are available Monday through Friday, 8:00 AM to 5:00 PM Eastern Time, exclusive of Corillian holidays. Additionally, Corillian will provide 24x7 support for Priority 1 and 2 level problems. Upon execution hereof, Corillian will provide Client with a schedule of holidays and will notify Client in writing of subsequent changes in such schedule, provided, however, that, at a minimum, Corillian will provide such standard telephone support on all weekdays except Client holidays. The standard telephone support, as well as all other support provided hereunder, begins upon production release to Client's customers of any of the product Components and entitles Client to product support seven days a week, twenty four hours a day. Standard telephone support and all other support to which Client is entitled shall also be provided during the ninety (90) day warranty period described in section 6.1.2 of the Agreement, and performance standards set forth in Section 9.2 hereof shall also apply during such period, as well as thereafter. Telephone support services are limited to Corillian products and Third Party Software. Corillian reserves the right to assess a fee of two hundred fifty dollars ($250) per hour (with a one hour minimum) for Client's requests for support for non-Corillian products.
Support Hours. Planet Payment will provide support for Critical Services [*] by way of level two * Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. support to Acquirer. Acquirer is responsible for first level support to its merchants.
Support Hours. Priority Professional Enterprise Premium P1 Business Hours 24x7 24x7 P2 Business Hours Business Hours 24x7 P3 Business Hours Business Hours Business Hours P4 Business Hours Business Hours Business Hours
Support Hours. Service Hours Attended hours Client Support – 8am to 5pm during Work Hours, excluding weekends and public holidays. Business hours, initiated through the service desk. Unattended hours Weekend and public holidays.
