First Response definition

First Response means the Party identified by the Dispatch Centre as having the jurisdictional responsibility to provide emergency services in response to a 911 call;

First Response is the time the support team shall acknowledge the call and start gathering the information from the customer.

First Response means the first interaction with the Company (via ticket) aimed at the diagnosis of the problem. The number of Business Hours to first reply is calculated using the Business Hours of the agent assigned to the specific ticket/support request.

Examples of First Response in a sentence

• We will work in an open and honest way with any parent whose child has been referred to First Response or whose child is subject to a child protection plan.

• If parents refuse to give consent, but the child’s needs are not being met, the DSL will discuss the issues with the First Response Team.

• That referral will be made through Families First Responsive Services (0800 1313126) or to report a concern via email, www.staffordshire.gov.uk/reportconcern The DSL may also consider seeking advice and guidance from Staffordshire Education Safeguarding Advice Service around thresholds and appropriate referrals to First Response.

• If the DSL considers that the welfare concerns indicate that a Child in Need referral is appropriate, she will speak with parents / child and obtain their consent for referral to the First Response Team (FRT) or the appropriate social care team if a different authority, to request an assessment.

• All certificates shall provide for thirty (30) days’ written notice to Owner prior to the cancellation or material change of any insurance referred to therein.

More Definitions of First Response

First Response. The time taken for an engineer to start looking at your service request.

First Response has the meaning given in Clause 7.3.3.

First Response means the time it takes from Client’s report of a problem, incident or defect using ADEC’s issue reporting processes until Customer speaks with the appropriate ADEC subject matter expert. 第一响应✁指自客户向ADEC✲告问题、事件或缺陷到客户与ADEC✁相关专家沟通所需✁时间。

First Response means the period between the time when the Incident was reported in full, and the time when an acknowledgement via ticket was made by any of Omniplex’s personnel.

First Response has the meaning given in Paragraph 3.1.

First Response a human acknowledgment of the problem by a trained support representative, to be followed promptly by an accompanying resolution or escalation.

First Response mean? First response means that TCL support team has analysed the problem that the Partner has reported, has performed initial analysis of Partner’s problem and will contact Partner with an indication of a remediation action for Partner’s problem, a request for additional information to better understand Partner’s problem or another relevant technical update to the case. How does time count for Normal or Low tickets if Partner’s subscription includes the 24x7 option? When Partner submits a Normal or Low ticket outside business hours, the response time starts to count at the start of the next business day. • How does time count if Partner’s subscription does not include the 24x7 option? Response times count within the business hours of Partner’s region. For example: • if Partner submits an Urgent case and have Premium Support (2 business hours for first response) • at the end of the business day (e.g. 18h30) for UK (with business hours being 8AM - 7PM) • then the 2 business hour time period would finish at 9h30AM of the following business day. Response Times - subsequent responses After the first response our customers can expect: • continuous work 24x7 and status updates according to the first response time • for Urgent and High tickets, customers with 24x7 option; • continuous work during customer's business hours and status updates • for Urgent and High tickets, customers without 24x7 option; • status update every 2 weeks for Normal tickets; • status update every 4 weeks for Low tickets. This Policy has been approved and authorised by: Name: Nadav Zin Position: CTO Signature: Version history Version Change Date Approval date Changes and description