Problem definition

Problem means a cause of one or more Incidents.

Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

Problem means a defect in Software as defined in SailPoint’s standard Software specification that significantly degrades such Software.

Examples of Problem in a sentence

• Reporting a Software Problem does not count against your five included support cases if the investigation confirms the existence of a Software Problem.

• ITS Information Technology Services Problem Management The process for managing the lifecycle of all problems.

• If the investigation confirms the existence of a Software Problem, Causasoft will use reasonable efforts to correct the Software Problem which may include implementing a temporary work-around.

• If you report to Causasoft or its Reseller that the Software does not function according to the user-level documentation ("Software Problem") and otherwise comply with the section "Your responsibilities" below, Causasoft will investigate the Software Problem.

• For example, the second time the monthly Percentage Problem Response is equal to or less than 99% (for Severity Level 1-2), the Performance Credit shall be 25% of the Services Fees; the third time, 30%, and so forth.

More Definitions of Problem

Problem means a violation of any WAC or RCW applicable to the operation of an assisted living facility:

Problem means an unknown underlying cause of one or more Incidents.

Problem means a reproducible condition that causes the operation of a Program to deviate from its Documentation, when such Program is used with the prescribed Prerequisite Materials and/or Platform (as defined in Section 9.2) and so as to impact Licensee’s ability to use the Program in the manner described in the Documentation.

Problem means a Priority 1 Problem, Priority 2 Problem, Priority 3 Problem, or Priority 4 Problem.

Problem means any faults or errors with the Services performed by Us with respect to the Goods and/or Articles and notified in accordance with Clause 4.

Problem means a violation of any WAC or RCW applicable to the operation of a boarding home:

Problem means a reproducible defect that causes the Covered Offering to fail to conform to its applicable current Documentation.