49A. 2.1 As soon as possible after a Service Event has been notified to the Helpdesk or after DBFM Co has itself or by a Service Provider become aware of a Service Event, if it considers that the Service Event was caused by malicious damage by a person other than a DBFM Co Party, DBFM Co must verbally inform the Helpdesk and the [Authority’s Representative] (a “Malicious Damage Report”). Where it is reasonably practicable for it to do so without prejudicing its ability to achieve Rectification of the Service Event within the Rectification Period and subject to any immediate steps that it requires to take to make the Facilities safe, it must allow the [Authority’s Representative] an opportunity to inspect the evidence it relies on to support its claim that malicious damage caused the Service Event concerned before carrying out Rectification and, where this is not reasonably practicable, DBFM Co must take reasonable steps to preserve or record in a suitable manner any such evidence and forthwith make that record available to the Authority.
Appears in 6 contracts
Samples: Project Agreement, Project Agreement, Project Agreement
49A. 2.1 As soon as possible after a Service Event has been notified to the Helpdesk or after DBFM Co has itself or by a Service Provider become aware of a Service Event, if it considers that the Service Event was caused by malicious damage by a person other than a DBFM Co Party, DBFM Co must verbally inform the Helpdesk and the [Authority’s Representative] Representative (a “Malicious Damage Report”). Where it is reasonably practicable for it to do so without prejudicing its ability to achieve Rectification of the Service Event within the Rectification Period and subject to any immediate steps that it requires to take to make the Facilities safe, it must allow the [Authority’s Representative] Representative an opportunity to inspect the evidence it relies on to support its claim that malicious damage caused the Service Event concerned before carrying out Rectification and, where this is not reasonably practicable, DBFM Co must take reasonable steps to preserve or record in a suitable manner any such evidence and forthwith make that record available to the Authority.
Appears in 3 contracts
49A. 2.1 As soon as possible after a Service Event has been notified to the Helpdesk or after DBFM Co Sub-hubco has itself or by a Service Provider become aware of a Service Event, if it considers that the Service Event was caused by malicious damage by a person other than a DBFM Co Sub-hubco Party, DBFM Co Sub-hubco must verbally inform the Helpdesk and the [Authority’s Representative] (a “Malicious Damage Report”). Where it is reasonably practicable for it to do so without prejudicing its ability to achieve Rectification of the Service Event within the Rectification Period and subject to any immediate steps that it requires to take to make the Facilities safe, it must allow the [Authority’s Representative] an opportunity to inspect the evidence it relies on to support its claim that malicious damage caused the Service Event concerned before carrying out Rectification and, where this is not reasonably practicable, DBFM Co Sub-hubco must take reasonable steps to preserve or record in a suitable manner any such evidence and forthwith make that record available to the Authority.
Appears in 2 contracts
49A. 2.1 As soon as possible after a Service Event has been notified to the Helpdesk or after DBFM Co Sub-hubco has itself or by a Service Provider become aware of a Service Event, if it considers that the Service Event was caused by malicious damage by a person other than a DBFM Co Sub-hubco Party, DBFM Co Sub-hubco must verbally inform the Helpdesk and the [Authority’s Representative] Representative (a “Malicious Damage Report”). Where it is reasonably practicable for it to do so without prejudicing its ability to achieve Rectification of the Service Event within the Rectification Period and subject to any immediate steps that it requires to take to make the Facilities safe, it must allow the [Authority’s Representative] Representative an opportunity to inspect the evidence it relies on to support its claim that malicious damage caused the Service Event concerned before carrying out Rectification and, where this is not reasonably practicable, DBFM Co Sub-hubco must take reasonable steps to preserve or record in a suitable manner any such evidence and forthwith make that record available to the Authority.
Appears in 1 contract
Samples: Agreement
49A. 2.1 As soon as possible after a Service Event has been notified to the Helpdesk or after DBFM Co has itself or by a Service Provider become aware of a Service Event, if it considers that the Service Event was caused by malicious damage by a person other than a DBFM Co Party, DBFM Co must verbally inform the Helpdesk and the [Authority’s Representative] 's Representative (a “"Malicious Damage Report”"). Where it is reasonably practicable for it to do so without prejudicing its ability to achieve Rectification of the Service Event within the Rectification Period and subject to any immediate steps that it requires to take to make the Facilities safe, it must allow the [Authority’s Representative] 's Representative an opportunity to inspect the evidence it relies on to support its claim that malicious damage caused the Service Event concerned before carrying out Rectification and, where this is not reasonably practicable, DBFM Co must take reasonable steps to preserve or record in a suitable manner any such evidence and forthwith make that record available to the Authority.
Appears in 1 contract
Samples: Agreement
49A. 2.1 As soon as possible after a Service Event has been notified to the Helpdesk or after DBFM Co Sub-hubco has itself or by a Service Provider become aware of a Service Event, if it considers that the Service Event was caused by malicious damage by a person other than a DBFM Co Sub-hubco Party, DBFM Co Sub-hubco must verbally inform the Helpdesk and the [*Authority’s Representative] Representative+ (a “Malicious Damage Report”). Where it is reasonably practicable for it to do so without prejudicing its ability to achieve Rectification of the Service Event within the Rectification Period and subject to any immediate steps that it requires to take to make the Facilities safe, it must allow the [*Authority’s Representative] Representative+ an opportunity to inspect the evidence it relies on to support its claim that malicious damage caused the Service Event concerned before carrying out Rectification and, where this is not reasonably practicable, DBFM Co Sub-hubco must take reasonable steps to preserve or record in a suitable manner any such evidence and forthwith make that record available to the Authority.
Appears in 1 contract
Samples: www.scottishfuturestrust.org.uk
49A. 2.1 As soon as possible after a Service Event has been notified to the Helpdesk or after DBFM Project Co has itself or by a Service Provider become aware of a Service Event, if it considers that the Service Event was caused by malicious damage by a person other than a DBFM Project Co Party, DBFM Project Co must verbally inform the Helpdesk and the [Authority’s Representative] (a “Malicious Damage Report”). Where it is reasonably practicable for it to do so without prejudicing its ability to achieve Rectification of the Service Event within the Rectification Period and subject to any immediate steps that it requires to take to make the Facilities safe, it must allow the [Authority’s Representative] an opportunity to inspect the evidence it relies on to support its claim that malicious damage caused the Service Event concerned before carrying out Rectification and, where this is not reasonably practicable, DBFM Project Co must take reasonable steps to preserve or record in a suitable manner any such evidence and forthwith make that record available to the Authority.
Appears in 1 contract
Samples: Form Project Agreement