Access Availability Sla Clause Samples
An Access Availability SLA (Service Level Agreement) defines the minimum level of system uptime or accessibility that a service provider commits to deliver. Typically, this clause specifies the percentage of time a service must be available (such as 99.9% uptime per month) and may outline procedures for measuring availability, reporting outages, and remedies for failing to meet the standard, such as service credits. Its core function is to set clear expectations for service reliability, providing customers with assurance and recourse if the agreed-upon access levels are not maintained.
Access Availability Sla. Rogers will provide you with an Access Availability performance SLA from the network access that connects your Site to the PE router at the edge of the Rogers Core Network. Network access encompasses all elements from, and including, the PE router to the designated Rogers or third party demarc on your Site. CPE is not considered as part of the network access. Access Availability commitments are determined by the type of access into your particular Site.
Access Availability Sla