MTTR Credit. If Rogers has failed to meet the applicable MTTR SLA for a particular Site in any given billing month, you must contact your Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the MTTR SLA was not met, Rogers will issue a credit to you. The Service Credit will equal the applicable amount from Table 3 for the monthly recurring charges for the affected accesses in the applicable month.

MTTR Credit. If Rogers has failed to meet the applicable MTTR Commitment for a particular Site in any given billing month, the Customer must contact their Rogers sales representative and apply for credit within fifteen (15) Business Days starting from the fifteenth (15th) day of the following billing month. Upon confirmation by Rogers that the MTTR commitment was not met, Rogers will issue a credit to the Customer. The credit will equal the applicable amount from Table 2 for the monthly recurring charges for the affected accesses in the applicable month. TABLE 2: Committed Mean Time to Repair by Access Type Canadian Sites Access Type Monthly MTTR Service Credit Ethernet Access (E10, E100 and E1000, E10000) < 4 h 10% of the monthly recurring Rogers Internet Service charges for the specific Customer Site. Ethernet Access (E-T1 and bonded E-T1) < 4 h 10% of the monthly recurring Rogers Internet Service charges for the specific Customer Site. Ethernet over Cable Access < 48 h 10% of the monthly recurring Rogers Internet Service charges for the specific Customer Site. DSL Access <48 h 10% of the monthly recurring Rogers Internet Service charges for the specific Customer Site. Fixed Wireless Access n/a n/a

MTTR Credit. If Allstream is unable to meet the Mean Time To Restore metric for the Customer’s network as detailed in Table 2 for the previous one month measurement period, the Customer will be provided with a Service Credit for the SIP Services that were affected. The Credits apply only to the invoiced MRC for that month for the affected Service, and not to taxes, surcharges, or other charges and fees, which will be charged to Customer’s invoice and must be paid monthly in full. The credits are based on the monthly SIP Services charges excluding long distance or toll f ree usage. The Service Credit shall be applied to the next available billing period following the Customer requested SLA investigation. TABLE 2: SERVICE CREDIT FOR MEAN TIME TO RESTORE OVER SLA OBJECTIVE IN HOURS MONTHLY CUSTOMER CIRCUIT CHARGE CREDIT 1 3.3% 2- 5 10% 5-8 15% 8-12 25% Greater than 12 1 month Credit

MTTR Credit. If Allstream is unable to meet the Mean Time To Restore metric for the Customer’s network as detailed in Table 2 for the previous one month measurement period, the Customer will be provided with a Service Credit for The Voice Services that were affected. The credits are based on the monthly recurring charges associated with The Voice Service and excludes usage-based services. The Service Credit shall be applied to the next available billing period following the Customer requested SLA investigation. TABLE 2: SERVICE CREDIT FOR MEAN TIME TO RESTORE OVER SLA OBJECTIVE IN HOURS MONTHLY RECURRING CHARGE CREDIT 2- 5 10% 5-8 15% 8-12 25% Greater than 12 1 month Credit

MTTR Credit. If Rogers has failed to meet the applicable MTTR Commitment for a particular Site in any given billing month, you must contact your Rogers sales representative and apply for credit within fifteen

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Refund or credit We will credit your card account with any refund in respect of a card transaction or any payment or other credit due to you at such time as we may determine in accordance with our usual practice after our receipt of the amount of such refund, payment or credit in Singapore and conversion to Singapore dollars, where necessary, in accordance with clause 6.8. Any such refund, payment or credit credited to your card account shall not be remitted to you unless we otherwise determine but shall be applied towards the full or partial discharge of the current balance.
Credit The Credit awarded in section 2 of this Agreement will be allocated to Taxpayer by taxable year as set forth in Exhibit A, provided that Taxpayer achieves the Milestones associated with the applicable taxable year, which includes all investments agreed to in the prior years, as set forth in Exhibit A. Taxpayer acknowledges and agrees that, an allocated portion of the Credit is earned by Taxpayer in the taxable year when the Milestones associated with that allocated portion of the Credit are achieved and to avoid recapture, Taxpayer must maintain such Milestones for three (3) subsequent taxable years. All required Milestones identified on a taxable year basis in Exhibit A, must be met in order to earn the allocated portion of the Credit. In the event Taxpayer satisfies the taxable year Milestones in an earlier taxable year than described in Exhibit A (no earlier than taxable year 2017), upon written approval from GO-Biz, Taxpayer may claim the allocated portion of the Credit in the 0000 X Xxxxxx, 00xx XXXXX, XXXXXXXXXX, XXXXXXXXXX 00000 earlier taxable year when the Milestones are achieved. If Taxpayer satisfied certain taxable year Milestones in an earlier taxable year than described in Exhibit A (no earlier than taxable year 2017), and received written approval from GO-Biz to claim the Credit in the earlier taxable year, then Taxpayer need only maintain such Milestone for three (3) subsequent taxable years to avoid recapture as further described in Section 10. In the event that Taxpayer fails to satisfy each Milestone identified in Exhibit A in the taxable year associated with those Milestones including all Investments agreed to in the prior years, no portion of the Credit will be considered earned in that taxable year, but GO-Biz will not unreasonably deny the Credit to Taxpayer for immaterial variances from the Milestones. In determining whether Taxpayer satisfies each Investment Milestone, Taxpayer may include the aggregate amount of Investment made in prior taxable years (beginning with taxable year 2017) that was in excess of the cumulative Investment Milestones for such taxable years. Any allocated portion of the Credit associated with a specific taxable year in Exhibit A, which is not earned in that year due to failure to achieve the Milestones associated with that taxable year will be earned in the taxable year in which the Milestones are met, but in no event later than the last taxable year identified in Exhibit A.
Commitment Charge; Credit (a) The Borrower shall pay a commitment charge on the unwithdrawn amount of the Loan at the rate and on the terms specified in the Loan Agreement.
Service Credit Time spent on authorized leaves of absence without pay will count towards seniority, including service credit for annual step increases, layoff purposes, and for computing the amount of vacation leave, provided the employee is properly returned to service and is not serving a probationary period. Employees that do not return to service from a personal leave of absence shall not receive service credit for the time spent on such leave.
Non-Credit Courses In all cases, no tuition remission shall be made for courses not carrying academic credit, with the exception of nursery school. Individuals may take noncredit courses for one- half of the normal course fee, but no person will be allowed to take two or more such courses simultaneously at this rate. Registration will be handled on a first-come, first-serve basis with no more than twenty percent of the total available places being held for this purpose. A course not being closed on the first day of class may have additional individuals admitted at one-half of the normal course fee.
Letters of Credit (a) The Letter of Credit Commitment.
The Credit Section 2.01. The Association agrees to lend to the Borrower, on the terms and conditions set forth or referred to in the Development Credit Agreement, an amount in various currencies equivalent to fourteen million two hundred thousand Special Drawing Rights (SDR 14,200,000).
Wrongful credit Notwithstanding any statements of account or notices sent by us to you, we have the right, in our reasonable discretion, to reverse any entry, demand refund of and/or debit your card account in respect of any overpayment or wrongful credit into your card account.
Borrowing of Unearned Vacation Credits With the approval of the Employer, an Employee who has been employed for a period of five (5) or more years may be granted five (5) days from the vacation leave of the next subsequent year.
Line of Credit Subject to the terms and conditions of this Agreement, Bank hereby agrees to make advances to Borrower from time to time up to and including April 2, 2015, not to exceed at any time the aggregate principal amount of One Million Five Hundred Thousand Dollars ($1,500,000.00) (“Line of Credit”), the proceeds of which shall be used to finance Borrower’s working capital requirements. Borrower’s obligation to repay advances under the Line of Credit shall be evidenced by a promissory note dated as of May 1, 2012 (“Line of Credit Note”), all terms of which are incorporated herein by this reference.

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