Access Standards. The Contractor shall ensure that all covered services, that are required on an emergency basis are available to all its enrollees, twenty-four (24) hours per day, seven (7) days per week, either in the Contractor's own provider network or through arrangements approved by DMAHS. The Contractor shall maintain twenty-four (24) hours per day, seven (7) days per week on-call telephone coverage, including Telecommunication Device for the Deaf (TDD)/Tech Telephone (TT) systems, to advise enrollees of procedures for emergency and urgent care and explain procedures for obtaining non-emergent/non-urgent care during regular business hours within the enrollment area as well as outside the enrollment area.
Appears in 4 contracts
Samples: Contract to Provide Services, Contract to Provide Services, Contract to Provide Services
Access Standards. The Contractor contractor shall ensure that all covered services, that are required on an emergency basis are available to all its enrollees, twenty-four (24) hours per day, seven (7) days per week, either in the Contractorcontractor's own provider network or through arrangements approved by DMAHS. The Contractor contractor shall maintain twenty-four (24) hours per day, seven (7) days per week on-call telephone coverage, including Telecommunication Device for the Deaf (TDD)/Tech Telephone (TT) systems, to advise enrollees of procedures for emergency and urgent care and explain procedures for obtaining non-non- emergent/non-urgent care during regular business hours within the enrollment area as well as outside the enrollment area.
Appears in 2 contracts
Samples: Agreement to Provide Hmo Services (Amerigroup Corp), Agreement to Provide Hmo Services (Centene Corp)
Access Standards. The Contractor contractor shall ensure that all covered services, that are required on an emergency basis are available to all its enrollees, twenty-four (24) hours per day, seven (7) days per week, either in the Contractorcontractor's own provider network or through arrangements approved by DMAHS. The Contractor contractor shall maintain twenty-four (24) hours per day, seven (7) days per week on-call telephone coverage, including Telecommunication Device for the Deaf (TDD)/Tech Telephone (TT) systems, to advise enrollees of procedures for emergency and urgent care and explain procedures for obtaining non-emergent/emergent/ non-urgent care during regular business hours within the enrollment area as well as outside the enrollment area.
Appears in 1 contract
