Common use of Access to Specialized Service Provider Skills and Resources Clause in Contracts

Access to Specialized Service Provider Skills and Resources. Upon DIR's request, Service Provider shall provide DIR and the DIR Customers with prompt access to Service Provider's specialized services, personnel and resources pertaining to standards, processes and procedures and associated software, equipment and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Services Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR reasonably believes that such work is material and is required on an urgent basis, Service Provider shall proceed with such work if directed to do so by DIR. The Parties will seek to resolve any such dispute within sixty (60) days through prompt submission to governance in accordance with Exhibit 6.

Access to Specialized Service Provider Skills and Resources. Upon DIR's request, Service Provider shall provide DIR and the DIR Customers with prompt access to Service Provider's specialized services, personnel and resources pertaining to standards, processes and procedures and associated software, equipment and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Services Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR reasonably believes that such work is material and is required on an urgent basis, Service Provider shall proceed with such work if directed to do so by DIR. The Parties will seek to resolve any such dispute within sixty (60) days through prompt submission to governance in accordance with Exhibit E xhibit 6.

Access to Specialized Service Provider Skills and Resources. Upon DIR's request, Service Provider shall provide DIR and the DIR Customers with prompt access to Service Provider's specialized services, personnel and resources pertaining to standards, processes and procedures and associated software, equipment and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Data Center Services Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR reasonably believes that such work is material and is required on an urgent basis, Service Provider shall proceed with such work if directed to do so by DIR. The Parties will seek to resolve any such dispute within sixty (60) days through prompt submission to governance in accordance with Exhibit 6.

Access to Specialized Service Provider Skills and Resources. Upon DIR's request, Service Provider shall provide DIR and the DIR Customers with prompt access to Service Provider's specialized services, personnel personnel, and resources pertaining to standards, processes processes, and procedures and associated software, equipment equipment, and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Security Services Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR reasonably believes that such work is material and is required on an urgent basis, Service Provider shall proceed with such work if directed to do so by DIR. The Parties will seek to resolve any such dispute within sixty (60) days through prompt submission to governance in accordance with Exhibit 6.

Access to Specialized Service Provider Skills and Resources. Upon DIRTxDOT's request, Service Provider shall provide DIR and the DIR Customers TxDOT with prompt access to Service Provider's specialized services, personnel and resources pertaining to standards, processes and procedures and associated software, equipment and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Services TxDOT Information Resources Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR TxDOT authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR TxDOT reasonably believes that such work is material and is required on an urgent basis, upon receipt of a written explanation of TxDOT’s reasoning, Service Provider shall proceed with such work if directed to do so by DIRTxDOT. The Parties will shall seek to resolve any such dispute within sixty (60) days through prompt submission to governance in accordance with Exhibit 6.

Access to Specialized Service Provider Skills and Resources. ‌ Upon DIR's request, Service Provider shall provide DIR and the DIR Customers with prompt access to Service Provider's specialized services, personnel personnel, and resources pertaining to standards, processes processes, and procedures and associated software, equipment equipment, and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Security Services Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR reasonably believes that such work is material and is required on an urgent basis, Service Provider shall proceed with such work if directed to do so by DIR. The Parties will seek to resolve any such dispute within sixty (60) days through prompt submission to governance in accordance with Exhibit 6.

Access to Specialized Service Provider Skills and Resources. ‌ Upon DIR's request, Service Provider shall provide DIR and the DIR Customers with prompt access to Service Provider's specialized services, personnel and resources pertaining to standards, processes and procedures and associated software, equipment and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Data Center Services Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR reasonably believes that such work is material and is required on an urgent basis, Service Provider shall proceed with such work if directed to do so by DIR. The Parties will diligently seek to resolve any such dispute within sixty (60) days dispute, including through prompt submission of the disagreement to governance in accordance with Exhibit 6the dispute resolution pursuant to Article 19, as appropriate.

Access to Specialized Service Provider Skills and Resources. ‌ Upon DIR's request, Service Provider shall provide DIR and the DIR Customers with prompt access to Service Provider's specialized services, personnel and resources pertaining to standards, processes and procedures and associated software, equipment and systems on an expedited basis taking into account the relevant circumstances (the "Specialized Services"). The Parties acknowledge that the provision of such Specialized Services may, in some cases, constitute New Services for which Service Provider is entitled to additional compensation, but in no event shall Service Provider be entitled to any additional compensation for New Services under this Section unless the DIR Managed Applications Data Center Services Manager and Service Provider Account Manager, or their authorized designees, expressly agree upon such additional compensation or Service Provider's entitlement to additional compensation is established through the dispute resolution process. If DIR authorizes Service Provider to proceed but the Parties disagree as to whether the authorized work constitutes New Services and DIR reasonably believes that such work is material and is required on an urgent basis, Service Provider shall proceed with such work if directed to do so by DIR. The Parties will seek to resolve any such dispute within sixty (60) days through prompt submission to governance in accordance with Exhibit 6.