Common use of Accessing account information Clause in Contracts

Accessing account information. 1.6.1 Members receive a statement of account from us at least once a year showing all recent transactions on share (savings) and loan accounts. 1.6.2 Members can check balances on their accounts at any time through the secure Online Members’ Access facility or by contacting Member Services during branch opening hours. 1.6.3 Members should tell us as soon as possible if they believe a statement or account balance includes something they believe to be incorrect or not processed in accordance with their instructions. 1.6.4 We will correct any erroneous entries on members’ accounts as soon as possible after they have been identified and verified. 1.6.5 Information requested from the member is verified against information held on our records. We may not be able to assist you if we are unable to confirm your identity from the information provided.