Common use of Account Management Team Clause in Contracts

Account Management Team. ‌ Insurer shall assign an account management team to act as primary contacts for FHKC. The account management team shall include: • An executive sponsor; o The executive sponsor must have decision-making authority for Insurer. o The executive sponsor shall not be the same individual as the contract manager. • A contract manager; • A member services manager; o Insurer shall provide FHKC with a designated contact for escalated Enrollee issues. If Insurer chooses to designate an individual other than the member service manager as the designated contact, such individual shall be considered part of the account management team. • A clinical specialist, clinical manager or medical director; • A compliance manager; • A finance senior manager, director or officer; and • Other individuals identified as necessary by the Parties. Insurer shall provide the name, email address, office telephone number, and business mailing address for each person on the account management team to FHKC at the time of Contract execution. Insurer shall provide written notice to FHKC of any changes to the account management team designations or contact information no later than one (1) Business Day for the executive sponsor and contract manager and five (5) Business Days for any other individual. Each member of the account management team shall: a. Be knowledgeable about Insurer’s operations relating, directly or indirectly, to Insurer’s obligations under this Contract, insofar as such operations relate to his or her job duties. b. Be knowledgeable about and able to coordinate with other Insurer contacts for work that falls outside of his or her responsibilities or scope of expertise; c. Dedicate the time and resources necessary to manage FHKC’s account, including reasonable availability for and responsiveness to telephonic and email communication and onsite meetings. At a minimum, Insurer’s contract manager, member services manager, and designated contact for escalated Enrollee issues shall provide a secondary contact and the secondary contact’s information, including name, email address, and phone number, when the primary contact is out of the office or unavailable for extended periods. This section is intended to provide FHKC with primary contacts for key Contract functions and shall not limit either Party from working with, directly or indirectly, additional individuals.