Common use of ACD Functionality (If Activated Clause in Contracts

ACD Functionality (If Activated. The ACD functionality in the Hosted Service provides multiple features: • ACD Queue: Allows lines and trunks to be assigned to specific queues. Each agent of the Customer can be a member of one or more ACD queues. Customer’s agent will receive a call from a queue when they are logged on and ready.

ACD Functionality (If Activated. The ACD functionality in the Hosted Service provides multiple features: •  ACD Queue: Allows lines and trunks to be assigned to specific queues. Each agent of the Customer can be a member of one or more ACD queues. Customer’s agent will receive a call from a queue when they are logged on and ready.