Acknowledgment of the Request for Service. (1) A contractor will acknowledge a request for interpreter services from an authorized requester within two business hours (calculated by the contractors coverage hours on the contractors bidder form) or by the end the business day, whichever is first. (2) Contractors shall confirm Interpreter availability for an appointment within forty-eight hours after receiving the request for services from an Authorized Requester. (3) Contractors shall confirm Interpreter availability for an Emergency Appointment within four hours.
Appears in 5 contracts
