ADDITIONAL SUPPORT FUNCTIONS Clause Samples

ADDITIONAL SUPPORT FUNCTIONS. In addition to Internet access, a Customer-specific toll-free number, Interactive Voice Response ("IVR") and voice mail will be used to service Customer`s Agents and insureds. The IVR provides support for quick inquiries with responses available for frequently asked questions, voicemail, access to the IMS customer service and underwriting department, and the IMS IS support center. Information available through IVR includes: o Last payment received o Outstanding balance on account