Making adjustments Sample Clauses

Making adjustments o Implementation approach o Electronic commerce strategies for property and casualty insurance companies o Electronic commerce application and system architecture development o Data Center services o Technical support services ENHANCEMENTS/CHANGE CONTROL Requests for changes and technical assistance will be handled through the IMS' "Systems Development Life Cycle", as referenced in the Agreement. Customer will submit a change request form to the IMS' Account Manager identifying the change or technical assistance required. The IMS Account Manager will develop a "Quote Sheet". The Quote Sheet will include initial time, cost estimates and initial Project Plan. Once approval is received from Customer on the Quote Sheet, the IMS Systems Analyst will perform design, development, and testing. TRAINING To assist in educating the Agents on the use of the Internet interface and the IMS base system, IMS will provide two seminars in the first year of operation, each at a single site. After the first year of the Agreement, a single seminar will be provided at the request of Customer. IMS' preferred approach to training is to "train the trainer." IMS anticipates that the Customer's field Vice Presidents would most likely be the individuals with whom IMS would train in the above referenced seminars. In addition to the above referenced training, if Customer chooses to license the Brio(R) reporting tool, IMS will provide additional training services for this product on a time and material basis. TECHNICAL SUPPORT CUSTOMER SERVICE HOURS OF OPERATION Monday through Friday, 8:00 a.m. to 8:00 p.m., Eastern Standard Daylight Time. Arrangements can be made to accommodate extended hours of operation. Exclusions from this time are IMS' corporate holidays. These holidays are: New Year's Day Memorial Day Independence Day