Common use of Administrative Support Services Clause in Contracts

Administrative Support Services. Customer understands the Core and Optimum service levels are designed for Administrative Support for the Office 365 platform. End User Help Desk “How-To” questions on application use are not included with MSx Office 365. Support for locally installed Office applications and Customer devices (including but not limited desktop and laptop computers, and mobile devices) are not part of this service but may be available as part of TPx’s MSx Endpoints – Workstations service.

Administrative Support Services. Customer understands the Core and Optimum service levels are designed for Administrative Support for the Office 365 platform. End User Help Desk “How-To” questions on application use are not included with MSx ITx for Office 365. Support for locally installed Office applications and Customer devices (including but not limited desktop and laptop computers, and mobile devices) are not part of this service service, but may be available as part of TPx’s MSx Endpoints – ITx for Workstations service.