Admissions complaints. 8.1 If you want to complain about our recruitment, selection or admissions process, you should do so via the website at xxx.xxxxxxxxxxx.xx.xx/xxxxxxx within one month of the matter you are complaining about. We will only consider a complaint that you make later than this in exceptional circumstances. If you have applied to a Partner College for a course validated by BU, you will need to complain to the Partner College. Please contact us if you are not sure (call Future Students on +00 (0)0000 000000, or email futurestudents@ xxxxxxxxxxx.xx.xx). 8.2 We will aim to respond within ten working days of receiving the complaint. If you are not satisfied with the outcome, you may ask for a central review by emailing xxxxxxx@xxxxxxxxxxx.xx.xx within ten working days of the date of the response. You must provide copies of all information relevant to your complaint and the outcome you want. 8.3 We will consider whether your complaint is within the scope of the policy. If the complaint is not within the scope of the policy, we will write to you and give you the reasons. If your complaint is within the scope of the policy, we will attempt to resolve it. See the Admissions Appeals and Complaints Policy and Procedure (xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx-xxxxxxxxxxx, under Admissions) for more information. 8.4 If you would like another person to support or represent you (not normally a legal professional) in relation to an admissions complaint, you will need to provide clear evidence of their authority to be involved and explain whether they are authorised to make representations and take decisions on your behalf. 8.5 We will normally write to you with our response within 20 working days as long as you gave us all the necessary information. If there is a delay for any reason, we will tell you and keep you informed of progress. Our decision following this review is final and there can be no further appeal except in circumstances set out in paragraph 8.6 below. 8.6 Complaint to the Office of the Independent Adjudicator (OIA): Students who register on a course and are then required to leave BU because of an irregularity in their application or whose complaint relates to the information the university supplied prior to admission may submit a complaint to the Office of the Independent Adjudicator (see xxx.xxxxx.xxx.xx). The OIA may also review a complaint from a former student who has either withdrawn from a programme of study or has been required to leave and later applies for re-admission. BU Student Agreement V1 BU Student Agreement V1
Appears in 1 contract
Samples: Student Agreement
Admissions complaints. 8.1 If you want to complain about our recruitment, selection or admissions process, you should do so via the website at xxx.xxxxxxxxxxx.xx.xx/xxxxxxx email xxxxxxxxxxxxxx@xxxxxxxxxxx.xx.xx. You should make your complaint within one month of the matter you are complaining about. We will only consider a complaint that you make later than this in exceptional circumstances. If you have applied to a Partner College for a course validated by BU, you will need to complain to the Partner College. Please contact us if you are not sure (call Future Students on +00 (0)0000 000000, or email futurestudents@ xxxxxxxxxxx.xx.xxxxxxxxxxxxxxxx@xxxxxxxxxxx.xx.xx).
8.2 We will aim to respond within ten 20 working days of receiving the complaint. If you are not satisfied with the outcome, you may ask for a central review by emailing xxxxxxx@xxxxxxxxxxx.xx.xx xxxxxxxxxxxxxx@xxxxxxxxxxx.xx.xx within ten working days of the date of the response. You must provide copies of all information relevant to your complaint and the outcome you want.
8.3 We will consider whether your complaint is within the scope of the policy. If the complaint is not within the scope of the policy, we will write to you and give you the reasons. If your complaint is within the scope of the policy, we will attempt to resolve it. See the Admissions Appeals and Complaints Complaints: Policy and (www.bournemouth.
8.4 You can be supported or represented by a third party (but not normally a legal advisor) at each stage: see the Third Party Involvement: Procedure for more information (xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx-xxxxxxxxxxx, under Admissions) for more information.
8.4 If you would like another person to support or represent you (not normally a legal professional) in relation to an admissions complaint, you will need to provide clear evidence of their authority to be involved and explain whether they are authorised to make representations and take decisions on your behalfComplaints).
8.5 We will normally write to you with our response within 20 working days as long as you gave us all the necessary information. If there is a delay for any reason, we will tell you and keep you informed of progress. Our decision following this review is final and there can be no further appeal except in circumstances set out in paragraph section 8.6 below.
8.6 Complaint to the Office of the Independent Adjudicator (OIA): : Students who register on a course and are then required to leave BU because of an irregularity in their application or whose complaint relates to the information the university supplied prior to admission may submit a complaint to the Office of the Independent Adjudicator (see xxx.xxxxx.xxx.xx). The OIA may also review a complaint from a former student who has either withdrawn from a programme of study or has been required to leave and later applies for re-admission. BU Student Agreement V1 BU Student Agreement V1Agreement
Appears in 1 contract
Samples: Student Agreement
Admissions complaints. 8.1 If you want to complain about our recruitment, selection or admissions process, you should do so via the website at xxx.xxxxxxxxxxx.xx.xx/xxxxxxx within one month of the matter you are complaining about. We will only consider a complaint that you make later than this in exceptional circumstances. If you have applied to a Partner College for a course validated by BU, you will need to complain to the Partner College. Please contact us if you are not sure (call Future Students on +00 (0)0000 000000, or email futurestudents@ xxxxxxxxxxx.xx.xx).
8.2 We will aim to respond within ten working days of receiving the complaint. If you are not satisfied with the outcome, you may ask for a central review by emailing xxxxxxx@xxxxxxxxxxx.xx.xx within ten working days of the date of the response. You must provide copies of all information relevant to your complaint and the outcome you want.
8.3 We will consider whether your complaint is within the scope of the policy. If the complaint is not within the scope of the policy, we will write to you and give you the reasons. If your complaint is within the scope of the policy, we will attempt to resolve it. See the Admissions Appeals and Complaints Policy and Procedure (xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx-xxxxxxxxxxx, under Admissions) for more information.
8.4 If you would like another person to support or represent you (not normally a legal professional) in relation to an admissions complaint, you will need to provide clear evidence of their authority to be involved and explain whether they are authorised to make representations and take decisions on your behalf.
8.5 We will normally write to you with our response within 20 working days as long as you gave us all the necessary information. If there is a delay for any reason, we will tell you and keep you informed of progress. Our decision following this review is final and there can be no further appeal except in circumstances set out in paragraph 8.6 below.
8.6 Complaint to the Office of the Independent Adjudicator (OIA): Students who register on a course and are then required to leave BU because of an irregularity in their application or whose complaint relates to the information the university supplied prior to admission may submit a complaint to the Office of the Independent Adjudicator (see xxx.xxxxx.xxx.xx). The OIA may also review a complaint from a former student who has either withdrawn from a programme of study or has been required to leave and later applies for re-admission. BU Student Agreement V1 BU Student Agreement V1V2
Appears in 1 contract
Samples: Student Agreement
Admissions complaints. 8.1 If you want to complain about our recruitment, selection or admissions process, you should do so via the website at xxx.xxxxxxxxxxx.xx.xx/xxxxxxx within one month of the matter you are complaining about. We will only consider a complaint that you make later than this in exceptional circumstances. If you have applied to a Partner College for a course validated by BU, you will need to complain to the Partner College. Please contact us if you are not sure (call Future Students on +00 (0)0000 000000, or email futurestudents@ xxxxxxxxxxx.xx.xx).
8.2 We will aim to respond within ten working days of receiving the complaint. If you are not satisfied with the outcome, you may ask for a central review by emailing xxxxxxx@xxxxxxxxxxx.xx.xx within ten working days of the date of the response. You must provide copies of all information relevant to your complaint and the outcome you want.
8.3 We will consider whether your complaint is within the scope of the policy. If the complaint is not within the scope of the policy, we will write to you and give you the reasons. If your complaint is within the scope of the policy, we will attempt to resolve it. See the Admissions Appeals and Complaints Policy and Procedure (xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx-xxxxxxxxxxx, under Admissions) for more information.
8.4 If you would like another person to support or represent you (not normally a legal professional) in relation to an admissions complaint, you will need to provide clear evidence of their authority to be involved and explain whether they are authorised to make representations and take decisions on your behalf.
8.5 We will normally write to you with our response within 20 working days as long as you gave us all the necessary information. If there is a delay for any reason, we will tell you and keep you informed of progress. Our decision following this review is final and there can be no further appeal except in circumstances set out in paragraph 8.6 below.
8.6 Complaint to the Office of the Independent Adjudicator (OIA): Students who register on a course and are then required to leave BU because of an irregularity in their application or whose complaint relates to the information the university supplied prior to admission may submit a complaint to the Office of the Independent Adjudicator (see xxx.xxxxx.xxx.xx). The OIA may also review a complaint from a former student who has either withdrawn from a programme of study or has been required to leave and later applies for re-admission. BU Student Agreement V1 BU Student Agreement V1
Appears in 1 contract
Samples: Student Agreement
Admissions complaints. 8.1 If you want to complain about our recruitment, selection or admissions process, you should do so via the website at xxx.xxxxxxxxxxx.xx.xx/xxxxxxx email xxxxxxxxxxxxxx@xxxxxxxxxxx.xx.xx. You should make your complaint within one month of the matter you are complaining about. We will only consider a complaint that you make later than this in exceptional circumstances. If you have applied to a Partner College for a course validated by BU, you will need to complain to the Partner College. Please contact us if you are not sure (call Future Students on +00 (0)0000 000000, or email futurestudents@ xxxxxxxxxxx.xx.xxxxxxxxxxxxxxxx@xxxxxxxxxxx.xx.xx).
8.2 We will aim to respond within ten 20 working days of receiving the complaint. If you are not satisfied with the outcome, you may ask for a central review by emailing xxxxxxx@xxxxxxxxxxx.xx.xx xxxxxxxxxxxxxx@xxxxxxxxxxx.xx.xx within ten working days of the date of the response. You must provide copies of all information relevant to your complaint and the outcome you want.
8.3 We will consider whether your complaint is within the scope of the policy. If the complaint is not within the scope of the policy, we will write to you and give you the reasons. If your complaint is within the scope of the policy, we will attempt to resolve it. See the Admissions Appeals and Complaints Complaints: Policy and (www.bournemouth.
8.4 You can be supported or represented by a third party (but not normally a legal advisor) at each stage: see the Third Party Involvement: Procedure for more information (xxx.xxxxxxxxxxx.xx.xx/xxxxxxxxx-xxxxxxxxxxx, under Admissions) for more information.
8.4 If you would like another person to support or represent you (not normally a legal professional) in relation to an admissions complaint, you will need to provide clear evidence of their authority to be involved and explain whether they are authorised to make representations and take decisions on your behalfComplaints).
8.5 We will normally write to you with our response within 20 working days as long as you gave us all the necessary information. If there is a delay for any reason, we will tell you and keep you informed of progress. Our decision following this review is final and there can be no further appeal except in circumstances set out in paragraph section 8.6 below.
8.6 Complaint to the Office of the Independent Adjudicator (OIA): : Students who register on a course and are then required to leave BU because of an irregularity in their application or whose complaint relates to the information the university supplied prior to admission may submit a complaint to the Office of the Independent Adjudicator (see xxx.xxxxx.xxx.xx). The OIA may also review a complaint from a former student who has either withdrawn from a programme of study or has been required to leave and later applies for re-admission. BU Student Agreement V1 V1.1 BU Student Agreement V1V1.1
Appears in 1 contract
Samples: Student Agreement
