Annual Software Upgrades. This includes planning and remote technical assistance for two upgrades per year. (Customers are responsible for testing and backup prior to an upgrade.) If pre-scheduled, production upgrade assistance is also available after hours, 24x7 at no additional cost. ImageSoft will ensure that any supported configuration, integration or custom development will continue to work in future versions of software products that are covered by software maintenance. ImageSoft will perform, upon request, a Solution Health Check to ensure your solution is being optimized. Our dedicated Solution Health Specialist reviews your solution in accordance with established procedures and standards and provides you a report which summarizes the results and any action items identified.
Appears in 5 contracts
Samples: Master and System Maintenance Agreement, Master and System Maintenance Agreement, Master and System Maintenance Agreement
