Application Availability. Application Availability is the amount of time the Platform is operating properly per affected user within a given month. A UCCaaS/Hosted Calling application is deemed “Available” if i) no Outage has occurred in the NOC affecting the user which resulted in a Trouble Ticket being opened, or ii) no Trouble Tickets related to Outages have been opened by Customer or by Verizon on behalf of Customer.
Appears in 3 contracts
Samples: www.verizon.com, www.verizon.com, enterprise.verizon.com
Application Availability. Application Availability is the amount of time the Platform is operating properly per affected user within a given month. A UCCaaS/Hosted Calling application is deemed “Available” if i) no Outage has occurred in the NOC Network Operating Center (NOC) affecting the user which resulted in a Trouble Ticket being opened, or ii) no Trouble Tickets related to Outages have been opened by Customer or by Verizon on behalf of Customer.
Appears in 1 contract
Samples: www.verizon.com