Common use of Application Availability Clause in Contracts

Application Availability. Application Availability is the amount of time the Platform is operating properly per affected user within a given month. A UCCaaS/Hosted Calling application is deemed “Available” if i) no Outage has occurred in the NOC affecting the user which resulted in a Trouble Ticket being opened, or ii) no Trouble Tickets related to Outages have been opened by Customer or by Verizon on behalf of Customer.

Application Availability. Application Availability is the amount of time the Platform is operating properly per affected user within a given month. A UCCaaS/Hosted Calling application is deemed “Available” if i) no Outage has occurred in the NOC Network Operating Center (NOC) affecting the user which resulted in a Trouble Ticket being opened, or ii) no Trouble Tickets related to Outages have been opened by Customer or by Verizon on behalf of Customer.