Application Server Availability Sample Clauses

Application Server Availability. Summit Hosting is fully committed to providing quality service to all customers. Summit Hosting will use commercially reasonable efforts to have the Service, including the Website, available 24 hours per day, 7 days per week, excluding any scheduled maintenance as described below and unscheduled down time due to events beyond its control. Times noted below are approximate and may change (scheduled maintenance and unscheduled down time referred to as “Down Time”). Summit Hosting’s goal is to maintain a 99% monthly average of scheduled availability of its Servers. Server availability is defined as Customer’s ability to connect to Customer’s application and Customer Data through a web browser. Summit Hosting only monitors access to Customer’s Data on the Server designated for Customer.
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Application Server Availability. Upon Customerʼs notice to the Company, if availability of any server for the month is below the guaranteed level, the Company will refund to Customer, according to the schedule below, a portion of the monthly fees charged for the month during which such loss of server availability occurred: Server availability 99.0% – 99.9%: 5% of monthly fee credited Server availability 98.0% – 98.9%: 10% of monthly fee credited Server availability 95.0% – 97.9%: 15% of monthly fee credited Server availability 90.0% – 94.9%: 25% of monthly fee credited Server availability 89.9% or below: 25% plus 2.5% for every 1% of lost availability To receive the refund, Customer must specifically request it during the month following the month for which the refund is requested. Customer must provide all dates and times of server unavailability along with Customerʼs account username. This information must be submitted to the Company Support Department. The Company will compare information provided by Customer to the server availability monitoring data that the Company maintains. A refund is issued if the unavailability warranting the refund is confirmed.
Application Server Availability. Letsignit guarantees 99% monthly average scheduled availability of its Application Servers. To verify that the Servers are available Letsignit will ping application web service on the Server by retrieving HTTPS headers every 5 minutes with a 30-second threshold. If application service does not respond, the Server is considered non- operational and services are automatically restarted. If after the services are restarted and the application web service does not respond correctly the Server will be booted. After the Server is restarted and the application web service does not respond correctly, and if rebooting the Server does not solve the problem, the Server is removed from the load balancer and is escalated to the support center of Letsignit. Downtime of fewer than 5 minutes in duration is not recorded. Letsignit calculates Server uptime based on this type of Server monitoring.
Application Server Availability. We strive for at least 99.5% Application Server Availability. Application Server Availability is defined as the ability to log-on and access the hosting server. We will not monitor availability of individual applications but will monitor the server availability as a whole. Denial of service attacks or other types of attacks or events directed toward Our network of servers resulting in or contributing to downtime are outside of Our control and are not part of the availability calculation.

Related to Application Server Availability

  • Service Availability You understand that Service availability is at all times conditioned upon the corresponding operation and availability of the communication systems used in communicating your instructions and requests to the Credit Union. We will not be liable or have any responsibility of any kind for any loss or damage thereby incurred by you in the event of any failure or interruption of such communication systems or services resulting from the act or omission of any third party, or from any other cause not reasonably within the control of the Credit Union.

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