Servers Availability Sample Clauses

Servers Availability. The Company is fully committed to providing quality service to all customers. To support this commitment, the Company provides the following commitments and tools related to this Agreement. 6.1 Application (Web) Server. (a) Availability. The Company guarantees a 99.9% rolling 30 days average of scheduled availability of its Application (Web) Servers. Application (Web) Server availability is defined as Customerʼs ability, via web browser, to retrieve the HTTP headers from a hosting server. The Company does not monitor availability of individual web sites but only monitors the server availability as a whole. (b) The Company calculates server uptime based on the following procedure. The Company will ping the HTTP service on the server by retrieving HTTP headers every 5 minutes with a 30- second threshold. If an HTTP service does not respond, the server is considered non- operational and is automatically rebooted. If rebooting the server does not solve the problem, it is immediately escalated to the Support Center. In cases of two or more consecutive HTTP tests fail, the server downtime will be registered as the number of minutes between the first and the last failed tests. Downtime of less than 5 minutes in duration is not recorded.