Application Support. The Service Provider shall provide application support of the Technology and Services, including ensuring the Technology functions at all times in accordance with the functional specification and any software modifications (including interfaces), answering all questions about functionality, resolving defects (bugs). The Service Provider shall also maintain and upgrade servers with patches, performance and security updates, and hardware updates. All such support shall be provided in accordance with the service level agreement below: Uptime The Service Provider shall have systems fully operable at a minimum of 99.5% of the time per quarter excluding scheduled downtime for upgrades, operating system patches or other required updates. Scheduled Downtime The Service Provider shall provide reasonable notice to the Customer, as applicable, of any scheduled downtime for upgrade or maintenance. Scheduled downtime shall be performed after 8:00 p.m. and before midnight on Thursdays. Scheduled downtime shall be performed in less than 2 hours unless extraordinary circumstances occur.
Application Support. Digimarc shall, using the Hotline, answer questions from Licensee related to the use of [**] and resolve problems with [**] which do not require changes to [**].
Application Support. Licensee agrees FairCom shall have no obligation to provide support for Licensee Applications or to provide support directly to Users of the Application.
Application Support. Licensor shall provide Licensee up to eight (8) man hours per week of technical applications support during the Term for the purpose of solving potential applications problems via telephone calls, facsimile transmission and electronic mail at numbers and addresses established by Licensor and at on-site meetings at Licensee premises, as necessary. Licensee shall notify Licensor of any restrictions or limitation as to the number and identity of employees of Licensee as are authorized by Licensee to use such support services. Licensor agrees that it will evaluate all Licensee Products that include Licensed Technology at Licensor's lab and provide a summary report to Licensee of the result of such evaluation.
Application Support. Supplier agrees to provide Intel with:
A. Qualified telephone support available for Software and applications inquiries, with responses provided within [*]. Supplier's hotline telephone number is: -----------------------------
B. Supplier's best efforts to verify any Software error within [*] after receiving notification of the error by Intel. If Supplier requires a test case to verify a Software error, Supplier shall verify the error within [*] after receipt of a test case from Intel. [*] CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.
C. On-site visits for applications support within [*] business days when an on-site visit is required to remedy any Software error(s) due to non- compliance with Supplier's performance specifications described in Addendum "B."
D. Supplier's Software application models, Updates and Upgrades as they become available.
E. If Supplier decides to cease production and/or support for any Software, Supplier shall promptly notify Intel and provide a Software conversion methodology to any new or replacement product(s) Supplier will offer. Upon Supplier's discontinuance of the Software offering, Supplier will either continue to fully support the current Software for as long as Intel uses the Software, or convert Intel over to use of the replacement product(s) at no additional charge.
Application Support. Supplier agrees to provide Intel with: -------------------- A. Qualified telephone support available for Software and applications inquiries, with responses provided within one (1) business day. Supplier's hotline telephone number is: (000) 000-0000. --------------- B. Supplier's commercially reasonable efforts to verify any Software error within ten (10) business days after receiving notification of the error by Intel. If Supplier requires a test case to verify a Software error, Supplier shall verify the error within one (1) business day after receipt of a test case from Intel.
Application Support. 1. Marvell will directly support its customers on any electrical, thermal and quality related issues.
2. EZchip will be responsible for application, training and customer support for the NP4-C and NP4-G for functional, architecture and performance related issues and for all SW related issues.
3. EZchip is responsible for all the firmware, driver and architectural related collateral issues, training and customer bring-up.
4. Marvell will provide support to EZchip team on any hardware, electrical, thermal or quality related issues coming from EZchip customers.
5. EZchip will respond promptly to support Marvell customers and Marvell field/sales teams with issues related to proactive and reactive support events in accordance with Exhibit C.
Application Support. 3.4.1. “Support” Defined. Support shall consist of internet assistance to Customer with respect to use of the Application and to resolve Defects through access to a website that may include any of the following: a knowledge base, online case tracking, frequently asked questions, Updates, and Documentation. Support will be available from 9:00 am to 6:00 pm, U.S. Eastern Time, Monday through Friday, excluding holidays. Unless otherwise designated by Upland, Customer should access the website described on the Sales Order.
Application Support. 6.1 With effect from delivery of the Licensed Programs and for the duration of the Service Level Agreement, the Company, shall in consideration of the Licence Fee and Support Charges, provide Application Support in accordance with the terms of the Service Level Agreement.
Application Support. Application Support addresses technical support for the PowerSchool LICENSED PRODUCTS application as a product. This includes functionality within the PowerSchool LICENSED PRODUCTS application itself, outside of the underlying Infrastructure components which are covered separately under PowerSchool Hosting Services (LICENSED PRODUCTS hosted by PowerSchool).
