Response Time. PROVIDING PARTY shall respond to and resolve any problems in connection with the Corporate Services for RECEIVING PARTY within a commercially reasonable period of time, using response and proposed resolution times consistent with its response and resolution of such problems for itself.
Response Time. RIFed faculty members shall have 15 calendar days to respond following the actual receipt of written notice of an offer of recall to a full-time position. If the individual fails to respond, his/her recall rights shall be waived.
Response Time. A. Respondent must provide proper treatment for any vulnerability that potentially impacts State’s business or the security of State’s information within 48 hours of learning of such vulnerability unless another response time is agreed to by Respondent and IMD.
B. Respondent’s treatment of any vulnerability must be acceptable to State.
Response Time. Upon receipt of a purchase order, the Contractor shall contact the ordering entity where work is to be performed or materials to be delivered within [ ] calendar days acknowledging the receipt of order and to schedule work start dates. In the event the ordering entity determines that expedited action is required, the Contractor shall respond within [ ] hours. Orders requiring expedited action will indicate “expedited action response required” on the purchase order. If after an installation date has been established and the ordering entity requires a delay in the work, the ordering entity may, without penalty, delay installation for a period mutually agreed upon by both parties. Once the project is started, work is to proceed on a continuous basis. Interruptions in finishing a project must be approved by the ordering entity. All products must be installed with a minimum of interruption to the normal business operation. All work will comply with the applicable national, state and local codes and regulations. If normal service must be disrupted, the Contractor must consult with and obtain the approval of the ordering entity on how the service disruption will be handled prior to scheduling the work. Service Center assistance must be available 7 days a week, 24 hours a day. The Contractor must be able to provide first response to all service calls within one (1) hour. First response is defined as a returned phone call, or diagnostic and troubleshooting, and/or providing anticipated resolution.
Response Time. Service Provider will respond to Customer’s service/support-related inquiries and requests within the applicable Response Time as discussed in Section 3.3 b. above; provided, however, that the Response Time is only effect during the Service Window for that day. In case there are fewer hours remaining in the Service Window than are in Customer’s Response Time (as set forth in the table above), the Response Time will extend into the next date with a Service Window. Please note that on most days, the Service Window extends from 9 AM CET to 6 PM EST but, as discussed in “Service Window” above, on some dates the Service Window will be shorter. The response from Service Provider will not be an automated response but a specific acknowledgement by Service Provider personnel regarding the issue submitted. For the avoidance of doubt, Response Time refers to a response only; time required for a solution to any submitted issue will be determined on a case-by-case basis. Please note that in case of discrepancy between the two, the Response Time is determined by the time at which Service Provider receives such e-mail, not the time at which such email was sent. Please note that Service Provider’s ability to comply with this Section 3.3 may be impacted by Customer’s failure to cooperate or provide necessary resources or information to Service Provider. Please also note that, as Service Provider only guarantees service in English, if Customer sends a service/support-related inquiry or request in a language other than English, the appropriate Response Time above shall not be applicable unless Customer has made specific arrangements with Service Provider for support in non-English languages
Response Time. The vendor shall list a telephone number that is answered by a dispatcher from the hours of 8am to 5pm EST, Monday through Friday. If available, the vendor will provide a 24 hour service telephone number so a service call can be placed. Response time by the vendor after receipt of a request from the County, shall be no later than the next business day. No vendor shall perform any work without receipt of a confirming purchase order number.
Response Time. The Engineer must provide proper treatment for any vulnerability that potentially impacts State’s business or the security of State’s information within 48 hours of learning of such vulnerability unless another response time is agreed to in writing by the Engineer and TxDOT-IMD. The Engineer’s treatment of any vulnerability must be acceptable to State.
Response Time. The period of time from an Operator’s notification of a call by sheriff’s dispatcher, to the arrival of the tow truck at the location requested.
Response Time. Engineer must provide, in a timely manner, proper treatment for known vulnerabilities that may impact TxDOT’s business or potentially impacts the security of State’s information, Engineer shall implement a solution to eliminate the vulnerability that is acceptable to State.
Response Time. Ricoh will provide a one hour (1) phone response to service calls measured from receipt of the Customer’s call. Ricoh service technicians will meet a four (4) business hour response time for all Customer service calls located within a major metropolitan area and eight (8) hour average response time for all Customer service calls located fifty (50) miles or greater from a Ricoh service center. Response time is measured in aggregate for all Equipment covered by the Order.
