Appointment Guarantee. If OptiComm requires access to End-user premises to install or repair a Service, OptiComm will offer to meet the End-user onsite as follows: (a) for Residential End-users, appointments will be set between two particular times of the day that are not more than five hours apart. Nominally this is either 8:00am to 12:00pm or 12:00pm to 4:00pm; or (b) for Business End-users, appointments will be set for a particular time of day with a 30 minute window, between the hours of 8:00am and 4:00pm. OptiComm may change an appointment by giving reasonable notice of the change (typically no less than 24 hours) or by obtaining agreement to the change with the Customer or End- user.
Appears in 4 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
