Customer Service Guarantee. A Customer Service Guarantee (CSG) is a guarantee that is prescribed under the Telecommunications (Consumer Protection and Service Standards) Act 1999). The CSG gives you certain rights in connection with standard telephone services. These rights include your right to be provided information about the CSG and the right to receive compensation if we fail to meet the minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. More details about the CSG are available on the CMA website xxx.xxxx.xxx.xx.
Customer Service Guarantee. To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the Customer Service Guarantee Standard (the “CSG”). The CSG sets out minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. The CSG does not apply to Your Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time.
Customer Service Guarantee. 30.1 To the extent we provide you with a standard telephone service, as defined in the CSG, including certain specified enhanced call handling features, we may be obliged to comply with the CSG. In such case, you acknowledge and agree that:
30.1.1 the CSG sets performance standards for service connection times, fault repair times and keeping appointments to provide you with these services;
30.1.2 the CSG does not apply to customer equipment (including Equipment) or to customers who have more than five telephone lines;
30.1.3 that where you have nominated in your Application to waive (where applicable to the Voice Services nominated in your Application), in whole or part, your CSG rights in relation to certain Voice Services, we are not obliged to provide you with or comply with the CSG;
30.1.4 where applicable, if we fail to meet CSG performance standards you may be entitled to specified monetary compensation; and 30.1.5 our CSG policy is available on our website.
Customer Service Guarantee a) The Telecommunications (Consumer Protection and Service Standards) Xxx 0000 outlines the Customer Service Guarantee Standard (the “CSG”). The CSG covers the supply of standard fixed line telephone services. The CSG sets out timeframes for the connection of standard telephone services, the repair of faults and for appointments.
b) Only voice telephony faults are covered by the CSG. This means that non-voice faults such as Internet or fax faults and enhanced services such as call waiting and forwarding are not covered.
c) The CSG also does not apply to customer Equipment or to customers who have more than five telephone services and in certain situations such as mass disruptions, where the customer denies access or where the customer waives their CSG rights.
Customer Service Guarantee. You may also have certain rights and remedies under the Customer Service Guarantee with respect to minimum connection and fault repair times and We accept any liability We have to You in accordance with, and subject to, the Customer Service Guarantee.
Customer Service Guarantee. For some of our Services, it is a condition that you waive your entitlements under the Customer Service Guarantee Standard (the
(a) The CSG sets out minimum performance standards for Standard Phone Services in relation to connection times, fault repairs, and keeping appointments.
(b) When we provide our customers a Standard Phone Service and specified enhanced call handling features, that Service must comply with the CSG.
(c) If we don’t meet CSG standards, you may be entitled to the monetary compensation in the CSG.
(d) There are circumstances where we may be exempt from meeting the CSG standards, including: ● if you agreed to a CSG waiver in your Application or the relevant Critical Information Summary, ● where you unreasonably refuse us access to your premises, or ● if you miss an appointment without giving us reasonable notice.
(e) The CSG does not apply to: ● customer Equipment or ● customers that have more than five standard phone Services. For more information about the CSG, go to the ACMA website at xxx.xxxx.xxx.xx.
(f) We connect Services not covered by the CSG within a reasonable time.
Customer Service Guarantee. Refer to the Service Description for information as to whether or not the Customer Service Guarantee applies to the Service.
Customer Service Guarantee. A key obligation placed on Carriage Service Providers who supply a Standard Telephone Service is the Customer Service Guarantee (CSG). The CSG is a standard intended to promote service improvement and protection against poor service and outlines minimum performance requirements for specified services (including enhanced call handling features such as Call waiting). The standard excludes customers with 5 or more ‘phone lines’ and does not apply to customer equipment or the disconnection of a service. If you take a Landline Engin Plan, you acknowledge that you waive your protection and rights under the Customer Service Guarantee in return for significant benefits being low cost call rates and/or included calls.
Customer Service Guarantee. To enable Us to ensure that You perform Your obligations under the Agreement;
Customer Service Guarantee. Time to respond with corrective action update - within 30 minutes Time to repair - within 2 hours Dedicated Connectivity Service Guarantee ---------------------------------------- On the network, MobileNetics Corporation guarantees 100% availability of your internet port and MobileNetics Corporation provided access circuit at 100% service liability. Dedicated / VPN Connectivity Service Level Guarantee ----------------------------------------------------
