Customer Service Guarantee. 1.8 A Customer Service Guarantee (CSG) is a guarantee that is prescribed under the Telecommunications (Consumer Protection and Service Standards) Act 1999). The CSG gives you certain rights in connection with standard telephone services. These rights include your right to be provided information about the CSG and the right to receive compensation if we fail to meet the minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. More details about the CSG are available on the CMA website xxx.xxxx.xxx.xx.
Customer Service Guarantee. 2.7 To the extent that we provide you with a standard telephone service (as defined in the Telecommunications (Consumer Protection and Service Standards) Act 1999) and specified enhanced call handling features, our service must comply with the Customer Service Guarantee Standard (the “CSG”). The CSG sets out minimum performance standards in relation to service connection times, fault repair times and keeping appointments to provide you with a Service. The CSG does not apply to Your Equipment or to customers that have more than five telephone services. We will connect Services not covered by the CSG within a reasonable time.
Customer Service Guarantee. You may also have certain rights and remedies under the Customer Service Guarantee with respect to minimum connection and fault repair times and We accept any liability We have to You in accordance with, and subject to, the Customer Service Guarantee.
Customer Service Guarantee. Refer to the Service Description for information as to whether or not the Customer Service Guarantee applies to the Service.
Customer Service Guarantee a) The Telecommunications (Consumer Protection and Service Standards) Xxx 0000 outlines the Customer Service Guarantee Standard (the “CSG”). The CSG covers the supply of standard fixed line telephone services. The CSG sets out timeframes for the connection of standard telephone services, the repair of faults and for appointments.
Customer Service Guarantee. A key obligation placed on Carriage Service Providers who supply a Standard Telephone Service is the Customer Service Guarantee (CSG). The CSG is a standard intended to promote service improvement and protection against poor service and outlines minimum performance requirements for specified services (including enhanced call handling features such as Call waiting). The standard excludes customers with 5 or more ‘phone lines’ and does not apply to customer equipment or the disconnection of a service. If you take a Landline Engin Plan, you acknowledge that you waive your protection and rights under the Customer Service Guarantee in return for significant benefits being low cost call rates and/or included calls.
Customer Service Guarantee. 13.5.Except where otherwise set out in this CRA, You may also have certain rights and remedies under the Customer Service Guarantee, which establishes minimum connection and fault repair times and entitles You to specified amounts of damages if they are breached. We accept liability to You in accordance with, and subject to, the Customer Service Guarantee. Suspending the service
Customer Service Guarantee. (a) Requirements by Law Where a CSG Service is supplied by resale, the Customer (as the carriage service provider) is liable to the End-users with respect to the CSG, even though the liability may ultimately rest with CommSol Holdings (as the underlying network provider). The Consumer Protection Act enables a carriage service provider that is liable to pay compensation under the CSG penalty to recover some or all of the compensation that it has paid to an End-user from another provider where the acts or omissions of the other provider were wholly or partly the cause of the failure to comply with the CSG.
Customer Service Guarantee. The Customer Service Guarantee under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Xxx 0000 prescribes mandatory performance standards for certain telecommunications services. Internode will comply with such standards to the extent that they apply to the Services offered.
Customer Service Guarantee. Time to respond with corrective action update - within 30 minutes Time to repair - within 2 hours Dedicated Connectivity Service Guarantee ---------------------------------------- On the network, MobileNetics Corporation guarantees 100% availability of your internet port and MobileNetics Corporation provided access circuit at 100% service liability. Dedicated / VPN Connectivity Service Level Guarantee ----------------------------------------------------
