Monitoring by the Department The Contractor shall permit all persons who are duly authorized by the Department to inspect and copy any records, papers, documents, facilities, goods, and services of the Contractor that are relevant to this Contract, and to interview clients, employees, and sub-contractor employees of the Contractor to assure the Department of satisfactory performance of the terms and conditions of this Contract. Following such review, the Department shall deliver to the Contractor a written report of its finding, and may direct the development, by the Contractor, of a corrective action plan. This provision shall not limit the Department’s termination rights.
DEPARTMENT'S REPRESENTATIVE The Contract Administrator shall be the Department's representative during the period of this Contract. He/she has authority to curtail services if necessary to ensure proper execution. He/she shall certify to the Department when payments under the Contract are due and the amounts to be paid. He/she shall make decisions on all claims of the Provider, subject to the approval of the Commissioner of the Department.
Department The Massachusetts Department of Public Utilities or any successor state agency.
Routing for Operator Services and Directory Assistance Traffic For a Verizon Telecommunications Service dial tone line purchased by iNetworks for resale pursuant to the Resale Attachment, upon request by iNetworks, Verizon will establish an arrangement that will permit iNetworks to route the Reseller Customer’s calls for operator and directory assistance services to a provider of operator and directory assistance services selected by iNetworks. Verizon will provide this routing arrangement in accordance with, but only to the extent required by, Applicable Law. Verizon will provide this routing arrangement pursuant to an appropriate written request submitted by iNetworks and a mutually agreed-upon schedule. This routing arrangement will be implemented at iNetworks’ expense, with charges determined on an individual case basis. In addition to charges for initially establishing the routing arrangement, iNetworks will be responsible for ongoing monthly and/or usage charges for the routing arrangement. iNetworks shall arrange, at its own expense, the trunking and other facilities required to transport traffic to iNetworks’ selected provider of operator and directory assistance services.