Common use of AT&T Contact Information Clause in Contracts

AT&T Contact Information. In order for Motricity Carrier Care to effectively resolve Incidents, it is necessary for Motricity to have an accurate list of AT&T’s designated key personnel. This information will be exchanged between the two parties and updated as changes warrant. Appendix A shows the type of contact information required, showing the current contacts at the Effective Date. This data will be maintained and updated by the two parties outside of this SLA document. AT&T Hours of Operation Role Phone/Email NSD National Operations Center 24 x 7 x 365 Incident Management and Emergency Maintenance *** MMS External Partner Ops 8:00 am – 5:00 pm PT Monday – Friday Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support *** Change Management 8:00 am – 5:00 pm PT Monday – Friday Maintenance Notification – all maintenance *** Table 3, AT&T Contact Information

AT&T Contact Information. In order for Motricity Company Carrier Care to effectively resolve Incidents, it is necessary for Motricity Company to have an accurate list of AT&T’s designated key personnel. This information will be exchanged between the two parties and updated as changes warrant. Appendix Example A shows the type of contact information required, showing the current contacts at the Effective Date. This data will be maintained and updated by the two parties outside of this SLA documentSLA. AT&T Hours of Operation Role Phone/Email NSD Mobility National Operations Center (MNOC) 24 x 7 x 365 Incident Management and Emergency Maintenance *** * * MMS External Partner Ops 8:00 am – 5:00 pm PT Monday – Friday Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support *** * * Change Management 8:00 am – 5:00 pm PT Monday – Friday Maintenance Notification – all maintenance *** * * Table 3, AT&T Contact Information