Common use of Attachments, Enclosed Documents Clause in Contracts

Attachments, Enclosed Documents. (1) These Annexes are integrated into and are not severable from this Contract: ● Annex 1: Fees ● Annex 2: Data Management, Data Protection ● Annex 3: Customer Service ● Annex 4: Quality Target Values, Compensation ● Annex 5: VCC Live Pay safety training and minutes ● Annex 6: Third Party Services ● Annex 7: List of Data Centers ● Annex 8: SIP Trunk delivery process (2) Related content, documents and certificates ● Conditions for downloading and using applications, system requirements ● API and Developer Documentation ● Security overview ● PCI-DSS Certificate ● ISO 22301 certificate ● ISO 27001 certificate (3) The Service Provider may add to, modify and publish the content of Related Documents defined in Section 11 paragraph (2) without prior notice to the Subscriber if it is necessary to adapt to the current technical circumstances, in particular to ensure the security and stability of the service provided or to meet changed legal requirements. 1. Fee packages and prices STANDARD Efficiency improvement for small and medium sized call centers PROFESSIONAL Innovative services for professional call and contact centers MULTICHANNEL For complex customer services and contact centers PREMIUM Enhanced data security and support for financial institutions and large companies, bank card payments Package price (/month) € 550 € 750 €950 €1350 Number of Agent Users included in the package 10 10 10 10 Admin User license fee (/month/user) € 75 €75 €75 €75 Additional Agent User license fee (/month/user) € 55 € 75 € 95 €135 The detailed content of each package can be found on the following page: xxxxx://xxx- xxxx.xx/xxxxxx The number of work stations and administrator users shall be defined in advance and specified by the Parties in the Individual Subscription Contract. The number of work stations and administrator users may be increased by any number in a month, while may be decreased only once every month, effective from the 1st day of the next month. In the case of definite term contracts, the number of work stations can not be fewer than the minimum number of work stations specified in the Individual Subscriber Contract. 2. Telecommunication fees

Attachments, Enclosed Documents. (1) These Annexes are integrated into and are not severable from this Contract: ● Annex 1: Fees ● Annex 2: Data Management, Data Protection ● Annex 3: Customer Service ● Annex 4: Quality Target Values, Compensation ● Annex 5: VCC Live Pay safety training and minutes ● Annex 6: Third Party Services ● Annex 7: List of Data Centers ● Annex 8: SIP Trunk delivery process (2) Related content, documents and certificates ● Conditions for downloading and using applications, system requirements ● API and Developer Documentation ● Security overview ● PCI-DSS Certificate ● ISO 22301 certificate ● ISO 27001 certificate (3) The Service Provider may add to, modify and publish the content of Related Documents defined in Section 11 paragraph (2) without prior notice to the Subscriber if it is necessary to adapt to the current technical circumstances, in particular to ensure the security and stability of the service provided or to meet changed legal requirements. 1. Fee packages and prices STANDARD Efficiency improvement for small and medium sized call centers PROFESSIONAL Innovative services for professional call and contact centers MULTICHANNEL For complex customer services and contact centers PREMIUM Enhanced data security and support for financial institutions and large companies, bank card payments Package price (/month) € 550 € 750 €950 €1350 Number of Agent Users users included in the package 10 10 10 10 Admin User license fee (/monthlicense/user) month/us er € 75 €75 €75 €75 Additional Agent User license fee (/monthagent license/user) month/a gent € 55 € 75 € 95 €135 The detailed content of each package can be found on the following page: xxxxx://xxx- xxxx.xx/xxxxxx The number of work stations and administrator users shall be defined in advance and specified by the Parties in the Individual Subscription Contract. The number of work stations and administrator users may be increased by any number in a month, while may be decreased only once every month, effective from the 1st day of the next month. In the case of definite term contracts, the number of work stations can not be fewer than the minimum number of work stations specified in the Individual Subscriber Contract. 2. Telecommunication fees

Attachments, Enclosed Documents. (1) These Annexes are integrated into and are not severable from this ContractGTA: ● • Annex 1: Fees ● • Annex 2: Data Management, Data Protection ● • Annex 3: Customer Service ● • Annex 4: Quality Target Values, Compensation ● • Annex 5: VCC Live Pay safety training and minutes ● • Annex 6: Third Party Services ● • Annex 7: List of Data Centers ● • Annex 8: SIP Trunk delivery processprocess • Annex 9: Draft letter of termination (2) Related content, documents and certificates ● Conditions for downloading and using applications, system requirements ● API and Developer Documentation ● Security overview ● PCI-DSS Certificate ● ISO 22301 certificate ● ISO 27001 certificate (3) The Service Provider may add to, modify and publish the content of Related Documents defined in Section 11 12 paragraph (2) without prior notice to the Subscriber if it is necessary to adapt to the current technical circumstances, in particular to ensure the security and stability of the service provided or to meet changed legal requirements.. Annex 1 - Fees 1. Fee packages and prices STANDARD Efficiency improvement for small and medium sized call centers PROFESSIONAL Innovative services for professional call and contact centers MULTICHANNEL For complex customer services and contact centers PREMIUM Enhanced data security Extra firewall protection and support for financial institutions and large companies, bank card payments Package price (/month) € 550 1100 € 750 1500 €950 1900 €1350 2700 Number of Agent Users included in the package 10 10 10 10 Admin User license fee (/month/user) € 75 €75 €75 €75 20 20 20 20 Additional Agent User license fee (/month/user) € 55 € 75 € 95 €135 The detailed content of each package can be found on the following page: xxxxx://xxx- xxxx.xx/xxxxxx xxxxx://xxx.xxxx/pricing/ The number of work stations workstations and administrator users shall be defined in advance and specified by the Parties in the Individual Subscription Contract. The number of work stations workstations and administrator users may be increased by any number in a month, while may be decreased only once every month, effective from the 1st day of the next month. In the case of definite term contracts, the number of work stations can workstations cannot be fewer than the minimum number of work stations workstations specified in the Individual Subscription Contract. Subscriber Contracthas the option to switch to annual billing. It is possible to set up a licence with annual billing from the first day of the month. The number of workstations can only be increased from the 1st of the month following the month in question, no reduction is possible. 2. Telecommunication feesfees Telephone and SMS costs - which are provided by the Service Provider- and technical requirements of use are provided for in the Individual Subscription Contract. Subscriber understands that the Service Provider will only provide telecommunication services to Subscriber if all technical and contractual conditions are met and Subscriber complies with any requests in this regard. If Subscriber wishes to use a telecommunication provider other than the Service Provider, SIP trunk installation is needed between the Service Provider and the other provider chosen by the Subscriber, the fees of which are listed in section 3. of this Annex, technical conditions and process for installation are stated in Annex 8. The use of SIP trunk is subject to the appropriate package. 3. Other fees Emailing 0 - 1000 email/month above 1001 email/month 0 EUR 0,007 EUR /email /email Increasing the number of projects (above 300 projects) 2 EUR /month/project Increasing the number of active projects (above 50 active projects) 2 EUR /month/project External extension 8 EUR /month/extension VCC Live Pay monthly fee 0-5000 transactions 5001-10000 transactions 10001-30000 transactions 400 EUR 600 EUR 800 EUR /month VCC Live Pay transaction commission 0-32260 EUR 32261-64520 EUR above 64521 EUR 1.9 % 1.75% 1.6% VCC Live Storage 10 GB above 10 GB 0 EUR 20 EUR /month /month/100GB AVMD services 0,1 EUR /detection Outbound IVR 0,02 /call Outbound IVR monthly fee 10 channels 30 channels 100 channels 250 channels 500 channels 250 EUR 500 EUR 1000 EUR 2000 EUR 3000 EUR /month /month /month /month /month Dashboard 20 EUR /month/dashboard VCC Live Dialogflow until 2000 calls above 2000 calls 60 EUR +0,06 EUR /month /every additional call VCC Live Text-to-Speech 100 EUR /month VCC Live Speech-to-Text 100 EUR 25 EUR /month (5 hours of audio processing) /each additional 5 hours of audio processing being started VCC Live Language Detection 100 EUR /month Training 60 EUR /hour/instructor Counseling 70 EUR /hour/consultant Senior call center counseling 80 EUR /hour/counselor Supplementary parameterization activity 60 EUR /hour/counselor Developer hourly fee (for specific development) 130 EUR /hour Reactivation fee in case of restriction 100 EUR /occasion Fee for reminder of payment 20 EUR /occasion Fee for demand for payment 20 EUR /occasion Audio file recording 60 EUR /hour Call-out fee based on discussions One-time fee for SIP trunk installation (4 hours setup time included) 800 EUR /trunk SIP trunk installation, configuration fee (above the included 4 hours setup time) 100 EUR /hour SIP trunk monthly fee (30 channels) 100 EUR /month Per-minute fee (audio recording, call forwarding) 0,0085 EUR /minute SIP trunk fee in case of use of VCC Live Pay (voice recording, voice transmission) 0,022 EUR /minute SIP trunk maintenance (first hour is for free) 50 EUR /hour The above prices do not contain VAT! Hourly fees are charged for every hour or part thereof. Annex 2 – Notice on the processing of personal data In order to comply with the provisions of the Subscription Contract and the relevant legislation, the Service Provider may also process personal data which may be connected to natural persons and which allow, whether directly or indirectly, the identification of natural persons (data subjects) or which data contain conclusions relating to data subjects (personal data). Although personal data exclusively refer to natural persons, the Service Provider may decide at his sole discretion to apply the rules set out herein to other, non- personal data as well, including, in particular, the enforcement of the rules of data security and privacy policy in respect of such data as well.