Common use of Authorization; Services Clause in Contracts

Authorization; Services. Acquirer acknowledges that Planet Payment has no control over the response times of any system which is not operated by Planet Payment. Response timeouts to a POS device cannot be tracked by Planet Payment and while response time outs to the Card Associations and declines by the Card Associations can be reported — they are beyond the control and responsibility of Planet Payment. Rate look-up request received by Planet Payment host will be responded to within [*] of receiving the rate look up request from Acquirer Merchants, as measured on average over * Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. the reporting period. Typically, the authorization request received by Planet Payment authorization switch (“Planet Switch”) will be forwarded to Card Association networks within [*] of receiving the authorization request from Acquirer Merchants, as measured on average over the reporting period. Typically, the authorization response received by Planet Payment authorization switch (“Planet Switch”) from Card Association networks will be forwarded to Acquirer Merchants within [*] of receiving the authorization response, as measured on average over the reporting period. Upon receiving an authorization through Card Association networks, Planet Payment Switch will forward the authorization response to Acquirer or Acquirer Merchant POS as may be required. In the event of transaction time-out between the Planet Payment switch and POS during this period wherein Planet Payment Switch detects this condition using the prescribed methods from the APACS 40 interface, Planet Payment will initiate and forward a ‘Online Transaction Reversal’ to Card Associations for onward routing to issuers. If Acquirer notifies Planet Payment that authorization response times are repeatedly taking longer than generally accepted as advised above for different Acquirer Merchant Segments or if Acquirer notifies Planet Payment that authorizations responses are getting timed out resulting in transaction declines at Acquirer Merchants, Planet Payment will examine its systems and if the cause is determined to be on the account of Planet Payment then Planet Payment will undertake modification or repair to is internal systems and ensure restoration to generally accepted authorization response times.