Availability Calculations. To calculate Service Availability, Voice Telco Services uses a combination of methods, including analyzing logs from both Voice Telco Services’ event monitoring system and the actual affected infrastructure components. Voice Telco Services will match these findings with client reports to determine the actual timeframe. Any loss of Service Availability less than five (5) minutes in duration will not be included in the calculation of Service Availability.
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
