Service Level Availability. If provided, the targeted availability levels and any related remedies for a SaaS offering are as stated in the applicable SaaS Listing (“Service Level Availability”). The following events shall be excluded from the calculation of Service Level Availability: (i) Force Majeure Event; (ii) outages due to a Scheduled Downtime (as defined under section 5.1 below); (iii) outages based on Customer networks, domain name server issues, or use not in accordance with the Documentation; and (iv) outages to remedy a security vulnerability or as required by law.
Service Level Availability. TRITAN shall use its best efforts to ensure that the Solutions, through the provision of Data Services, remains available ninety-eight percent (98%) of each month (“Service Level Availability”) per License for all On-Net Services within TRITAN Network. TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below. The credit specified in this table will be applied to the next scheduled Hosting and Data Management Fees reducing the amount owed for such Fees. TRITAN will not make cash refunds to Client as a result of Service Credit Availability will be measured and reported by TRITAN upon request from the Client. Measurement will be taken On-Net using a TRITAN utility that automatically retrieves and reports Software availability information available for the Client. 70-79% 30% <70% 50% For the purpose of determining Service Level Availability, the following formula will be used: Uptime Percentage = (Possible Available Uptime*) - (Hours of downtime) * 100 * Possible Available Uptime will be calculated as: number of calendar days in a month times 24 hours, minus any Excused Outage during the calendar month, and Total Hours in the Month will be determined as the number of calendar days in a month times 24 hours.
Service Level Availability. (a) System Available - 24 hours daily, excluding Emergency Maintenance and Preventative Maintenance Windows
(b) Maintenance Notices
(i) Preventative Maintenance – will be performed during the preventative Maintenance Window listed herein.
(ii) Emergency Maintenance – FormFox will attempt to give Provider as much notice as possible of Emergency Maintenance.
(iii) Maintenance Windows
1. When possible, FormFox will schedule Preventative Maintenance Weekdays – 10:00 PM - 2:00 AM (Mountain Time); or Weekends – 6:00 PM Friday – 4:00 AM Monday (Mountain Time)
2. Preventative Maintenance shall not be scheduled during Business Hours.
Service Level Availability. New Relic will use commercially reasonable efforts to make the Service available in line with industry standards.
Service Level Availability. TRITAN shall use its best efforts to ensure that the Solutions, through the provision of Data Services, remains available ninety-eight percent (98%) of each month (“Service Level Availability”) per License for all On-Net Services within TRITAN Network. TRITAN’s sole liability, and Client’s sole remedy for TRITAN’s failure to meet the Service Level Availability, shall be limited to Client’s right to receive credit set forth in the table below. The credit specified in this table will be applied to the next scheduled Hosting and Data Management Fees reducing the amount owed for such Fees. TRITAN will not make cash refunds to Client as a result of Service Credit Availability will be measured and reported by TRITAN upon request from the Client. Measurement will be taken On-Net using a TRITAN utility that automatically retrieves and reports Software availability information available for the Client.
Service Level Availability. For purchased Services, Hexagon shall use reasonable commercial efforts to achieve at least a 98% availability of the Services measured monthly, not including “Excused Downtime”. For the purposes of this paragraph, “availability” means the ability to connect to the Platform, login, query and manage Users; and “Excused Downtime” means: (i) planned maintenance; (ii) failure of the external internet beyond Hexagon‘s network;
Service Level Availability. CityForce will use reasonable commercial efforts to ensure that the Service will meet or exceed the “Availability”, defined as meaning that the network will be available ninety-nine percent (99.0%) percent of the time, seven (7) days a week, twenty-four (24) hours per day, as calculated at the end of a rolling three (3)-month period. Availability shall exclude, and CityForce shall not be responsible for, any Outage which occurs as a result of a Permitted Outage. Failure to meet SLA’s will result in a 15% discount on the next quarter’s xxxx.
Service Level Availability. For Purchased Services, Hexagon shall use reasonable commercial efforts to achieve at least a 95% “availability” of the Services measured monthly, not including “Excused Downtime”. For the purposes of this paragraph, “availability” means the ability to connect to the Platform, login, query and manage Users; and “Excused Downtime” means: (i) planned maintenance; (ii) failure of the external internet beyond Hexagon‘s network; (iii) electrical or internet access disruptions; (iv) any actions or inactions of Customer in violation of the Agreement; (v) attacks (i.e. hacks, denial of service attacks, malicious introduction of viruses and disabling devices) caused by third parties unless Hexagon fails to use industry standard practices to prevent such attacks; or (vi) any event occasioned by causes beyond Hexagon’s reasonable control, including those set forth or described in Section 16.6 (Force Majeure) of the Agreement. This paragraph shall not apply to Free Services, Trials, Non-GA Services or any other no- charge Services; no service level commitments are made by Hexagon with respect to such Services. Customer acknowledges that Platform and Services access and performance may be adversely impacted where the Platform and Services are not hosted in the same country the User is located.
Service Level Availability. SEW will use commercially reasonable efforts to make the Software available in accordance with the Availability Service Level Agreement (“SLA”) stated hereunder. SEW will provide Availability (as defined below) of at least 99.5% each month as calculated below. “Availability” is calculated as follows:
Service Level Availability. Feature Basic Availability
