Common use of AVAILABILITY, MAINTENANCE AND SUPPORT Clause in Contracts

AVAILABILITY, MAINTENANCE AND SUPPORT. 7.1. The Supplier will make every effort to ensure good and uninterrupted availability of the Services to realise access to the details the Customer has stored through these. However, the Supplier provides no guarantee with regard to the quality or availability. 7.2. The performance of maintenance, whether or not as part of the Services provided, may temporarily cause the Services to be unavailable or restricted. If the Supplier foresees that any specific maintenance will result in full or partial non-availability, the Supplier will make every effort to carry out the work at times when the use of the Services is limited. 7.3. The Supplier will make every effort to announce any maintenance work at least two days in advance, whether or not it is performed as part of the Services provided. Emergency maintenance may however be performed at any time, even without prior announcement thereof to the Customer. 7.4. The Supplier will keep itself available for a reasonable level of remote customer support. 7.5. The Supplier will make every effort to respond to any request for support as soon as possible, but cannot provide any guarantees in respect thereof.