Backup and Recovery. LightEdge will provide backups of the Service platform for Disaster Recovery purposes ONLY. LightEdge will make its best effort to recover data within a mean time of four (4) hours in a disaster scenario. A disaster may be declared by LightEdge when Service has been damaged or degraded to such an extent that LightEdge can no longer reasonably provide Service. Customer shall not be able to declare any outage a disaster. Sole responsibility for defining an event as a “disaster” will rest with LightEdge alone. Execution of Disaster Recovery for this Service is further defined in LightEdge’s Customer Operations Recovery Plan. In the event that the restoration will impact system stability and/or performance, LightEdge reserves the right to move the restoration to a Scheduled Maintenance window after business hours (after 6 PM CST). LightEdge is not liable for the loss of any customer data, nor does it guarantee the recoverability of customer data that is deleted (accidentally or purposefully) by Customer end users. Additional fees may apply for recovery of customer specific data and LightEdge will work on these requests on a best effort basis.
Appears in 8 contracts
Samples: SSL Certificates Service Agreement, Microsoft Exchange Service Agreement, Service Agreement
Backup and Recovery. LightEdge will provide backups of the Service platform for Disaster Recovery purposes ONLY. LightEdge will make its best effort to recover data within a mean time of four (4) hours in a disaster scenario. A disaster may be declared by LightEdge when Service has been damaged or degraded to such an extent that LightEdge can no longer reasonably provide Service. Customer shall not be able to declare any outage a disaster. Sole responsibility for defining an event as a “disaster” will rest with LightEdge alone. Execution of Disaster Recovery for this Service is further defined in LightEdge’s Customer Operations Recovery Plan. In the event that the restoration will impact system stability and/or performance, LightEdge reserves the right to move the restoration to a Scheduled Maintenance scheduled maintenance window after business hours (after 6 PM CST). LightEdge is not liable for the loss of any customer data, nor does it guarantee the recoverability of customer data that is deleted (accidentally or purposefully) by Customer end users. Additional fees may apply for recovery of customer specific data and LightEdge will work on these requests on a best effort basis.
Appears in 6 contracts
Samples: Shared Hosting Service Agreement, Instant Messaging and Presence Service Agreement, Workplace Cloud Service Agreement
Backup and Recovery. LightEdge will provide backups of the Service platform for Disaster Recovery purposes ONLY. LightEdge will make its best effort to recover data within a mean time of four (4) hours in a disaster scenario. A disaster may be declared by LightEdge when Service has been damaged or degraded to such an extent that LightEdge can no longer reasonably provide Service. Customer shall not be able to declare any outage a disaster. Sole responsibility for defining an event as a “disaster” will rest with LightEdge alone. Execution of Disaster Recovery for this Service is further defined in LightEdge’s Customer Operations Recovery Plan. In the event that the restoration will impact system stability and/or performance, LightEdge reserves the right to move the restoration to a Scheduled Maintenance window after business hours (after 6 PM CST). LightEdge is not liable for the loss of any customer Customer data, nor does it guarantee the recoverability of customer Customer data that is deleted (accidentally or purposefully) by Customer end usersUsers. Additional fees may apply for recovery of customer Customer specific data and LightEdge will work on these requests on a best effort basis.
Appears in 3 contracts
Samples: Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement, Avs Hosted PBX Service Agreement
Backup and Recovery. LightEdge will provide backups of the Service platform for Disaster Recovery purposes ONLY. LightEdge will make its best effort to recover data within a mean time of four (4) hours in a disaster scenario. A disaster may be declared by LightEdge when Service has been damaged or degraded to such an extent that LightEdge can no longer reasonably provide Service. Customer shall not be able to declare any outage a disaster. Sole responsibility for defining an event as a “disaster” will rest with LightEdge alone. Execution of Disaster Recovery for this Service is further defined in LightEdge’s Customer Operations Recovery Plan. In the event that the restoration will impact system stability and/or performance, LightEdge reserves the right to move the restoration to a Scheduled Maintenance window after business hours (after 6 PM CST). LightEdge is not liable for the loss of any customer Customer data, nor does it guarantee the recoverability of customer Customer data that is deleted (accidentally or purposefully) by Customer end users. Additional fees may apply for recovery of customer Customer specific data and LightEdge will work on these requests on a best effort basis.
Appears in 3 contracts
Samples: Hosted Faxing Service Agreement, Hosted Faxing Service Agreement, Hosted Faxing Service Agreement