Backup Processes. Process to generate the application daily and monthly backups
Backup Processes. Another important service that should be defined in detail concerns the backup routines. Backup solutions can often be quite technical, but it is impor- tant for users to be aware of the possibilities and limitations of restoring systems after a crash. The main attribute to be defined for backup is the frequency, as it guarantees the maximum amount of time for which information can be lost. On a more technical level, both a frequency for incremental and complete backup of all systems can be defined. Often a daily backup routine is used. For the most critical systems a transaction- based backup can also be defined. Another important service level for a backup service that is often overlooked is how long it takes to restore a system from the backup. Also this should be explicitly agreed upon in a service level agreement. Backup solutions should also regularly be tested to investigate whether systems can reliably be restored.
