Baseline Period. During the first six (6) months Contractor begins to take operational calls under this Agreement (“Baseline Period”), the parties will collaborate to evaluate and refine Performance Measurement Standards based upon the call volumes and arrival patterns established during the Baseline Period. Contractor shall take reasonable efforts to staff sufficiently during the Baseline Period to meet or exceed the Performance Measurement Standards listed below.
Appears in 7 contracts
Samples: Stand Alone Dental Plan Contract, Stand Alone Dental Plan Contract, Qualified Health Plan Contract
Baseline Period. During the first six sixthree (636) months Contractor begins to take operational calls under this Agreement (“Baseline Period”), the parties will collaborate to evaluate and refine Performance Measurement Standards based upon the call volumes and arrival patterns established during the Baseline Period. Contractor shall take reasonable efforts to staff sufficiently during the Baseline Period to meet or exceed the Performance Measurement Standards listed below.
Appears in 1 contract
Samples: Qualified Health Plan Contract
