Common use of Beneficiary handbook Clause in Contracts

Beneficiary handbook. 1.12.5.1.1 Contractor shall provide each client with a beneficiary handbook at the time the client first accesses services. 1.12.5.1.2 Contractor shall give each client notice of any significant change to the information contained in the beneficiary handbook at least 30 days before the intended effective date of change. 1.12.5.1.3 Required informing materials must be electronically available on the Contractor’s website and must be physically available at the Contractor agency facility lobby for clients’ access. 1.12.5.1.4 Informing materials must be made available upon request, at no cost, in alternate formats (i.e., Braille or Audio) and Auxiliary Aids (i.e., California Relay Service (CRS) 711 and American Sign Language) and must be provided to clients within five business days. Large print materials shall be in a minimum 18-point font size. Contractor shall request materials from the County, as needed. 1.12.5.1.5 Informing materials will be considered provided to the client if Contractor does one or more of the following: 1) Mails a printed copy of the information to the client’s mailing address before the client first receives a SUD service; 2) Mails a printed copy of the information upon the client’s request to the client’s mailing address; 3) Provides the information by email after obtaining the client’s agreement to receive the information by email; 4) Posts the information on the Contractor’s website and advises the client in paper or electronic form that the information is available on the internet and includes applicable internet addresses, provided that clients with disabilities who cannot access this information online are provided auxiliary aids and services upon request and at no cost; or 5) Provides the information by any other method that can reasonably be expected to result in the client receiving that information. If the Contractor provides informing materials in person, when the client first receives SUD services, the date and method of delivery shall be documented in the client’s file.