Common use of Billing Adjustments Clause in Contracts

Billing Adjustments. (a) A billing Adjustment is a modification or correction of a billing amount of an element of a Service or a SLA Credit. Billing Adjustments may be made on both recurring and non-recurring charges, and are used to settle Disputes and financial discrepancies. (b) Vendors shall include in its Monthly Consolidated Invoice to DIR or its Invoices to di- rect sales transaction Customers, the following minimum items as billing Adjust- ments: (1) Correction of a billing error discovered by Vendor, DIR or the direct sales transaction Customer, as appropriate; (2) Back-billing; (3) SLA Credits; and (4) Any other elements Vendor considers Adjustments as set forth in its Billing Plan, Exhibit F, Attachment F-17 hereto. (c) The Vendor shall resolve all Disputes by any one of the three following approaches: (1) Issue a proposed Dispute resolution for the full amount; (2) Provide evidence acceptable to DIR or the direct sales transaction Customer, as appropriate that the disputed amount will be reduced; or (3) Provide evidence acceptable to DIR or the direct sales transaction Customer, as appropriate, that the Dispute is not valid. (d) For all Disputes, the Parties shall mutually agree to a resolution before issuing a xxxx- ing Adjustment.

Billing Adjustments. (a) A billing Adjustment is a modification or correction of a billing amount of an element of a Service or a SLA Credit. Billing Adjustments may be made on both recurring and non-recurring charges, and are used to settle Disputes and financial discrepancies. (b) Vendors shall include in its Monthly Consolidated Invoice to DIR or its Invoices to di- rect sales transaction Customers, the following minimum items as billing Adjust- ments: (1) Correction of a billing error discovered by Vendor, DIR or the direct sales transaction Customer, as appropriate; (2) Back-billing; (3) SLA Credits; and (4) Any other elements Vendor considers Adjustments as set forth in its Billing Plan, Exhibit F, Attachment F-17 hereto. (c) The Vendor shall resolve all Disputes by any one of the three following approaches: (1) Issue a proposed Dispute resolution for the full amount; (2) Provide evidence acceptable to DIR or the direct sales transaction Customer, as appropriate that the disputed amount will be reduced; or (3) Provide evidence acceptable to DIR or the direct sales transaction Customer, as appropriate, that the Dispute is not valid. (d) For all Disputes, the Parties shall mutually agree to a resolution before issuing a xxxx- bill- ing Adjustment.