Billing Disputes. 2.1 Universal Telecom, Inc shall electronically submit all billing disputes to AT&T using the form specified by AT&T. In the evenotf abilling dispute, the Parites will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe billing dispute, if Universal Telecom, Inc is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe billing dispute has been received by Universal Telecom, Inc by such sixtieth (6th0) day, Universal Telecom, Incmust pursue the escalation process as outlined inhte Billing Dispute Escalation Matrix, set forth on AT&T’s Wholesale – Southeast RegionWeb site, otrhe billing dispute xxxxxxx considered denied and closedI.f, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions. 2.2 For purposes of this Section 2a, billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billed. The billing disputemust be clearly explained by Universal Telecom, Inc and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling dispute is clearlyexplained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc for damages of any kindillwnot be considered abilling dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, Inc, any credits and interest due to Universal Telecom, Inc as a result therof shall be applied to Universal Telecom, Inc’s account by &AT upon resolution of thebillingdispute. Attachment 4
Appears in 2 contracts
Samples: Resale Agreement, Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Snap Telecommunications shall electronically submit all billing submallitbilling disputes to AT&T toAT&T using the form specified by AT&T. In the evenotf abilling dispute, the Parites will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of ht e billing dispute, if Universal Telecom, Inc is not Snap Telecommunicationissnot satisfied with AT&T’s resolution of the billing dispute or if no response tothe billing dispute has been received by Universal Telecom, Inc Snap Telecommunications by such sixtieth (6th0) day6th)0day, Universal Telecom, Incmust Snap Telecommunications must pursue the escalation process as outlined inhte itnhe Billing Dispute Escalation Matrix, set forth on AT&T’s Wholesale – Southeast RegionWeb site, otrhe orhte billing dispute xxxxxxx considered shall beconsidered denied and closedI.fclosed. If, after escalation, the Parties are unable aurenable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a, billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc Snap Telecmomunications agrees not to submit billing tsoubmit billni g disputes for amounts billedmorehtan billedmorethan twelve (12) months prior to submission tousbmission of abillingdispute filed for amounts billed. The billing disputemust be clearly explained explanied by Universal Telecom, Inc Snap Telecommunications and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling dispute is clearlyexplained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc Snap Telecommunications for damages of any kindillwnot anyndkiwill not be considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing theillbing dispute, in whole or in part, in favor of Universal Telecom, IncSnap Telecommunications, any credits and interest due to Universal Telecom, Inc Snap Telecommunications as a result therof shall be applied to Universal Telecom, Inc’s account Snap Telecommunications’sccaount by &AT AT&T upon resolution resluotion of thebillingdisputethe billing dispute. Attachment 4
Appears in 2 contracts
Samples: Resale Agreement, Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Global Connection shall electronically submit all billing disputes to AT&T using the form specified by AT&T. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Global Connection is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Global Connection by such sixtieth (6th060th) day, Universal Telecom, Incmust Global Connection must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TonAT&T’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin AT&T within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Global Connection agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Global Connection and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc Global Connection for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncGlobal Connection, any credits and interest due to Universal Telecom, Inc Global Connection as a result therof shall be applied to Universal Telecom, IncGlobal Connection’s account by &AT AT&T upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 2 contracts
Samples: Resale Agreement, Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Metro Teleconnect shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Metro Teleconnect is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Metro Teleconnect by such sixtieth (6th060th) day, Universal Telecom, Incmust Metro Teleconnect must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with the General Terms and ConditionsConditions of this Agreement.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedBellSouth. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Metro Teleconnect and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Metro Teleconnect for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncMetro Teleconnect, any credits and interest due to Universal Telecom, Inc Metro Teleconnect as a result therof shall be applied to Universal Telecom, IncMetro Teleconnect’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements
Appears in 2 contracts
Samples: Resale Agreement, Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc CUSTOMER shall electronically submit all billing disputes to AT&T using the form specified by AT&T. In the evenotf abilling event ofa billing dispute, the Parites will Partieswill endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc CUSTOMER is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe billing to thebilling dispute has been received by Universal Telecom, Inc CUSTOMER by such sixtieth (6th0sixtietht(h6) dayd0ay, Universal Telecom, Incmust CUSTOMERmust pursue the escalation process as proceass outlined inhte inthe Billing Dispute Escalation Matrix, set forth on AT&T’s Wholesale the AT&TWholesale – Southeast RegionWeb SouthetaRsegionWeb site, otrhe orhte billing dispute xxxxxxx shall be considered denied and closedI.f, after escalation, the Parties are unable aruenable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute dispute, shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a, billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly omf xxxx actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc .CUSTOMER agrees to not to submit billing submitilbling disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute submissiof abilling dispute filed for amounts billed. foramounts bilel d. The billing disputemust be clearly explained explanied by Universal Telecom, Inc CUSTOMER and supported by written bwyritten documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc CUSTOMER for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, Inc, any credits and interest due to Universal Telecom, Inc as a result therof shall be applied to Universal Telecom, Inc’s account by &AT upon resolution of thebillingdispute. Attachment 4billing
Appears in 1 contract
Samples: CMDS Hosting Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Telephone One shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Telephone One is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Telephone One by such sixtieth (6th060th) day, Universal Telecom, Incmust Telephone One must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin BellSouth within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Telephone One agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Telephone One and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Telephone One for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncTelephone One, any credits and interest due to Universal Telecom, Inc Telephone One as a result therof shall be applied to Universal Telecom, IncTelephone One’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. Attachment 5 BellSouth Disaster Recovery Plan
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Flatphone shall electronically submit all billing disputes to AT&T using the form specified by AT&T. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Flatphone is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Flatphone by such sixtieth (6th060th) day, Universal Telecom, Incmust Flatphone must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TonAT&T’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin AT&T within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Flatphone agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Flatphone and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc Flatphone for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncFlatphone, any credits and interest due to Universal Telecom, Inc Flatphone as a result therof shall be applied to Universal Telecom, IncFlatphone’s account by &AT AT&T upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc FamilyTel shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc FamilyTel is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc FamilyTel by such sixtieth (6th060th) day, Universal Telecom, Incmust FamilyTel must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedXxxxXxxxx. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc FamilyTel and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TXxxxXxxxx’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc FamilyTel for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T XxxxXxxxx resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncFamilyTel, any credits and interest due to Universal Telecom, Inc FamilyTel as a result therof shall be applied to Universal Telecom, IncFamilyTel’s account by &AT XxxxXxxxx upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. Attachment 5 BellSouth Disaster Recovery Plan
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Consumers’ Telephone & Telecom shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Consumers’ Telephone & Telecom is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Consumers’ Telephone & Telecom by such sixtieth (6th060th) day, Universal Telecom, Incmust Consumers’ Telephone & Telecom must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with the General Terms and ConditionsConditions of this Agreement.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedXxxxXxxxx. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Consumers’ Telephone & Telecom and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TXxxxXxxxx’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Consumers’ Telephone & Telecom for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T XxxxXxxxx resolves the billing dispute, in whole or in part, in favor of Universal Consumers’ Telephone & Telecom, Inc, any credits and interest due to Universal Telecom, Inc Consumers’ Telephone & Telecom as a result therof shall be applied to Universal Consumers’ Telephone & Telecom, Inc’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc CUSTOMER shall electronically submit all billing disputes to AT&T using the form specified by AT&T. In the evenotf abilling event ofa billing dispute, the Parites will Partieswill endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc CUSTOMER is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe billing to thebilling dispute has been received by Universal Telecom, Inc CUSTOMER by such sixtieth (6th0sixtietht(h6) dayd0ay, Universal Telecom, Incmust CUSTOMERmust pursue the escalation process as proceass outlined inhte inthe Billing Dispute Escalation Matrix, set forth on AT&T’s Wholesale the AT&TWholesale – Southeast RegionWeb SouthetaRsegionWeb site, otrhe orhte billing dispute xxxxxxx shall be considered denied and closedI.f, after escalation, the Parties are unable aruenable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute dispute, shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a, billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly omf xxxx actually billed by AT&Twithin XX&Xxxxxxx twelve (12) months of the submission of such dispute. Universal Telecom, Inc .CUSTOMER agrees to not to submit billing submitilbling disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute submissiof abilling dispute filed for amounts billed. foramounts bilel d. The billing disputemust be clearly explained explanied by Universal Telecom, Inc CUSTOMER and supported by written bwyritten documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc CUSTOMER for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, Inc, any credits and interest due to Universal Telecom, Inc as a result therof shall be applied to Universal Telecom, Inc’s account by &AT upon resolution of thebillingdispute. Attachment 4billing
Appears in 1 contract
Samples: Hosting Agreement
Billing Disputes. 2.1 Universal Telecom, Inc MTG shall electronically submit all billing disputes to AT&T using the form specified by AT&T. In the evenotf abilling event of a billing dispute, the Parites will endeavor Parties wilel ndeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of ydsaof AT&T’s denial, or partial patrial denial, ofthe billing dispute, if Universal Telecom, Inc MTG is not satisfied with AT&T’s resolution resluotion of the billing thebilling dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc MTG by such sixtieth (6th0) dayth6)0day, Universal Telecom, Incmust MTG must pursue the escalation process as outlined inhte itnhe Billing Dispute Escalation Matrix, set forth on AT&T’s Wholesale – Southeast RegionWeb site, otrhe orhte billing dispute xxxxxxx considered shall beconsidered denied and closedI.fclosed. If, after escalation, the Parties are unable aurenable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a, billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not MTG agreensot to submit billing disputes for amounts billedmorehtan submitbillingdisputes foramounts billed more than twelve (12) months prior to submission of abillingdispute submissiof abilling dispute filed for amounts billed. foramounts bilel d. The billing disputemust be clearly explained by Universal Telecom, Inc and supported XXX anduspported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may informationmay be rejected by AT&T. Claims AT&TC.laims by Universal Telecom, Inc MTG for damages of damageosf any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncMTG, any credits and interest due to Universal Telecom, Inc MTG as a result therof shall be applied to Universal Telecom, IncMTG’s account by &AT AT&T upon resolution relsuotion of thebillingdispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Southern Telecommunications shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Southern Telecommunications is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Southern Telecommunications by such sixtieth (6th060th) day, Universal Telecom, Incmust Southern Telecommunications must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin BellSouth within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Southern Telecommunications agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Southern Telecommunications and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Southern Telecommunications for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncSouthern Telecommunications, any credits and interest due to Universal Telecom, Inc Southern Telecommunications as a result therof shall be applied to Universal Telecom, IncSouthern Telecommunications’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes.
2.1 Universal Telecom, Inc Granite shall electronically submit all billing disputes to AT&T AT&T-9STATE using the form specified by AT&T. AT&T-9STATE. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) calendar days of the notification date. Within five (5) business days of AT&TAT&T- 9STATE’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Granite is not satisfied with AT&TAT&T- 9STATE’s resolution of the billing dispute or if no response tothe billing dispute has been received by Universal Telecomdispute, Inc by such sixtieth (6th0) day, Universal Telecom, Incmust Granite must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TAT&T-9STATE’s Wholesale – Southeast RegionWeb siteInterconnection Services website, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.f, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditionsclosed.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedAT&T-9STATE. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Granite and supported by written documentation, which must clearly shows show the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TAT&T-9STATE’s sole reasonable discretion. Disputes that are A billing dispute will not clearly explained include the refusal to pay all or those that do not provide complete information may be rejected part of a xxxx or bills, nor shall a billing dispute include the refusal to pay amounts owed by AT&T. Granite until the billing dispute is resolved. Claims by Universal Telecom, Inc Granite for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T AT&T- 9STATE resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncGranite, any credits and interest due to Universal TelecomGranite upon resolution of the billing dispute, Inc as a result therof shall be applied in a timely mannder to Universal Telecom, Inc’s 1) the applicable Granite billing account by &AT upon resolution of thebillingdispute. Attachment 4AT&T-9STATE; or 2) in the event the Agreement is terminated, and no billing accounts exist, amounts payable to Granite shall be paid to Granite directly.
Appears in 1 contract
Samples: Ds0 Services Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Express Phone shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Express Phone is not satisfied with AT&TXxxxXxxxx’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Express Phone by such sixtieth (6th060th) day, Universal Telecom, Incmust Express Phone must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin XxxxXxxxx within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Express Phone agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Express Phone and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TXxxxXxxxx’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Express Phone for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncExpress Phone, any credits and interest due to Universal Telecom, Inc Express Phone as a result therof shall be applied to Universal Telecom, IncExpress Phone’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. Attachment 5 BellSouth Disaster Recovery Plan
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Excel PCHP shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Excel PCHP is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Excel PCHP by such sixtieth (6th060th) day, Universal Telecom, Incmust Excel PCHP must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin BellSouth within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Excel PCHP agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Excel PCHP and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Excel PCHP for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncExcel PCHP, any credits and interest due to Universal Telecom, Inc Excel PCHP as a result therof shall be applied to Universal Telecom, IncExcel PCHP’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. Attachment 5 BellSouth Disaster Recovery Plan
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Phone Home shall electronically submit all billing disputes billingsdpiutes to AT&T using the form specified by AT&T. In the evenotf event of abilling dispute, the Parites will Partieswill endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Phone Home is not satisfied with AT&T’s resolution AT&T’rsesolution of the billing dispute or if no response tothe billing to thebilling dispute has been received by Universal Telecom, Inc Phone Home by such sixtieth (6th0t(h6) day0day, Universal Telecom, Incmust Phone Home must pursue the escalation process as procesas outlined inhte inthe Billing Dispute Escalation Matrix, set forth on AT&T’s Wholesale – Southeast RegionWeb SoutheaRset gionWeb site, otrhe billing dispute xxxxxxx or thebillingdispute shall be considered denied and closedI.f, after escalation, the Parties are unable aruenable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a, billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees Phone Homaegrees not to submit billing iblling disputes for amounts billedmorehtan twelve (12billedmore than twelve1(2) months prior to submission of abillingdispute aiblling dispute filed for amounts billed. The billing disputemust be clearly explained clearlyexplained by Universal Telecom, Inc and Phone Homeand supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained or clearly shows the basis bais for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc Phone Home for damages of any kindillwnot kind will not be considered abilling dispute for purposes of this Section. If AT&T resolves the billing bilnlig dispute, in whole or in part, in favor of Universal Telecom, IncPhone Home, any credits and interest due to Universal Telecom, Inc Phone Home as a result therof shall be applied to Universal Telecom, IncPhone Home’s account by &AT AT&T upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc USA Video Relay shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc USA Video Relay is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc USA Video Relay by such sixtieth (6th060th) day, Universal Telecom, Incmust USA Video Relay must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with the General Terms and ConditionsConditions of this Agreement.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedBellSouth. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc USA Video Relay and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc USA Video Relay for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncUSA Video Relay, any credits and interest due to Universal Telecom, Inc USA Video Relay as a result therof shall be applied to Universal Telecom, IncUSA Video Relay’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc CUSTOMER shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc CUSTOMER is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc CUSTOMER by such sixtieth (6th060th) day, Universal Telecom, Incmust CUSTOMER must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&T’s Wholesale – Southeast RegionWeb the BellSouth Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute dispute, shall pursue dispute resolution in accordance with the General Terms and ConditionsConditions of this Agreement.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedXxxxXxxxx. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc CUSTOMER and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TXxxxXxxxx’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc CUSTOMER for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncCUSTOMER, any credits and interest due to Universal Telecom, Inc CUSTOMER as a result therof thereof shall be applied to Universal Telecom, IncCUSTOMER’s account by &AT XxxxXxxxx upon resolution of thebillingdisputethe billing dispute.
2.3 Notwithstanding anything to the contrary in this Section 2, no billing dispute shall be valid unless notice of such dispute is provided within 24 months after the disputed amounts were billed, subject to the exceptions set forth in Section 4 of the General Terms and Conditions of the Agreement. Attachment 43
1. BellSouth Service Obligations
1.1 BellSouth’s services shall meet the following standards:
1.1.1 BellSouth will utilize new and/or existing call centers located within BellSouth's territory to handle CUSTOMER’S calls.
1.2 BellSouth shall utilize its own database content for calls within its own service areas and will utilize third party database content for telephone number requests outside of the BellSouth service territory. The services to CUSTOMER’S telecommunications customers will have the following accuracy requirements:
1.2.1 BellSouth will provide an accuracy level of ninety percent (90%) or greater for all available Regional Bell Operating Companies (“RBOC Data”) data in providing the services to CUSTOMER. Such accuracy shall be determined by audits of calls received in the BellSouth call centers for telephone number requests and comparing the listings against the results of test calls made directly to the appropriate local exchange carrier, pursuant to the requirements of Section 3 herein.
1.2.2 BellSouth will provide an accuracy level of eighty-five percent (85%) or greater for other non-RBOC ("Other Data") data used in providing the services to CUSTOMER. Such accuracy shall be determined by audits of calls received in the BellSouth call centers for telephone number requests and comparing those listings against the results of test calls made directly to the DA services of the appropriate local exchange carrier, pursuant to the requirements of Section 3 herein.
1.2.3 BellSouth’s network will be provisioned to process calls with at least a P.01 grade of service.
1.2.4 The Services provided by XxxxXxxxx hereunder will satisfy, at a minimum, the Call Answer Time requirements and other requirements set forth in the applicable laws, regulations, rules and tariffs of the state or states in which the call is presented to BellSouth for processing.
1.2.5 The monthly average Call Handling Time defined as average work time seconds per call will be forty-five (45) seconds or less based on current call mix; The monthly average answer time will be eight seconds or less once call is presented to BellSouth queue.
1.2.6 Calls will be processed by BellSouth in an accurate, polite, timely manner through automated or live response or a combination of both; future deployed automations by BellSouth will be made available to CUSTOMER.
1.2.7 BellSouth may provide expanded locality searches and phonetic searches if the CUSTOMER’S telecommunications customer is unsure of the exact locality and/or spelling of the requested name.
1.3 BellSouth shall have sole responsibility for installation, testing and operation of its facilities, services and equipment required to provide the services.
Appears in 1 contract
Samples: Services Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Tallahassee Telephone shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Tallahassee Telephone is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Tallahassee Telephone by such sixtieth (6th060th) day, Universal Telecom, Incmust Tallahassee Telephone must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with the General Terms and ConditionsConditions of this Agreement.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedBellSouth. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Tallahassee Telephone and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Tallahassee Telephone for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncTallahassee Telephone, any credits and interest due to Universal Telecom, Inc Tallahassee Telephone as a result therof shall be applied to Universal Telecom, IncTallahassee Telephone’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Home Phone shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Home Phone is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Home Phone by such sixtieth (6th060th) day, Universal Telecom, Incmust Home Phone must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin BellSouth within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Home Phone agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Home Phone and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Home Phone for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncHome Phone, any credits and interest due to Universal Telecom, Inc Home Phone as a result therof shall be applied to Universal Telecom, IncHome Phone’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. Attachment 5 BellSouth Disaster Recovery Plan
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc TrustedNet shall electronically submit all billing disputes to AT&T using the form specified by AT&T. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc TrustedNet is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc TrustedNet by such sixtieth (6th060th) day, Universal Telecom, Incmust TrustedNet must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TonAT&T’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin AT&T within twelve (12) months of the submission of such dispute. Universal Telecom, Inc TrustedNet agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc TrustedNet and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc TrustedNet for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncTrustedNet, any credits and interest due to Universal Telecom, Inc TrustedNet as a result therof shall be applied to Universal Telecom, IncTrustedNet’s account by &AT AT&T upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Title Pawn shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Title Pawn is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Title Pawn by such sixtieth (6th060th) day, Universal Telecom, Incmust Title Pawn must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedBellSouth. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Title Pawn and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Title Pawn for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncTitle Pawn, any credits and interest due to Universal Telecom, Inc Title Pawn as a result therof shall be applied to Universal Telecom, IncTitle Pawn’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements Upon a particular Commission’s issuance of an Order pertaining to Performance Measurements in a proceeding expressly applicable to all CLECs generally, BellSouth shall implement in that state such Performance Measurements as of the date specified by the Commission. Performance Measurements that have been Ordered in a particular state can currently be accessed via the internet at xxxx://xxxx.xxxxxxxxx.xxx. Attachment 5 BellSouth Disaster Recovery Plan
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc AllSouth Phone shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc AllSouth Phone is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc AllSouth Phone by such sixtieth (6th060th) day, Universal Telecom, Incmust AllSouth Phone must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin XxxxXxxxx within twelve (12) months of the submission of such dispute. Universal Telecom, Inc AllSouth Phone agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc AllSouth Phone and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TXxxxXxxxx’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. XxxxXxxxx. Claims by Universal Telecom, Inc AllSouth Phone for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T XxxxXxxxx resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncAllSouth Phone, any credits and interest due to Universal Telecom, Inc AllSouth Phone as a result therof shall be applied to Universal Telecom, IncAllSouth Phone’s account by &AT XxxxXxxxx upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Network PTS shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Network PTS is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Network PTS by such sixtieth (6th060th) day, Universal Telecom, Incmust Network PTS must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin BellSouth within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Network PTS agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Network PTS and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Network PTS for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncNetwork PTS, any credits and interest due to Universal Telecom, Inc Network PTS as a result therof shall be applied to Universal Telecom, IncNetwork PTS’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc American Telecharge shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc American Telecharge is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc American Telecharge by such sixtieth (6th060th) day, Universal Telecom, Incmust American Telecharge must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with the General Terms and ConditionsConditions of this Agreement.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedXxxxXxxxx. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc American Telecharge and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TXxxxXxxxx’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc American Telecharge for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T XxxxXxxxx resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncAmerican Telecharge, any credits and interest due to Universal Telecom, Inc American Telecharge as a result therof shall be applied to Universal Telecom, IncAmerican Telecharge’s account by &AT XxxxXxxxx upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Digital Express shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Digital Express is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Digital Express by such sixtieth (6th060th) day, Universal Telecom, Incmust Digital Express must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedBellSouth. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Digital Express and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Digital Express for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncDigital Express, any credits and interest due to Universal Telecom, Inc Digital Express as a result therof shall be applied to Universal Telecom, IncDigital Express’s account by &AT BellSouth upon resolution of thebillingdispute. Attachment 4the billing dispute.
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc City of Cartersville shall electronically submit all billing disputes to AT&T using the form specified formspecified by AT&T. In the evenotf abilling event of a billing dispute, the Parites will Partieswill endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc City of Cartersville is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe billing to thebilling dispute has been received by Universal Telecom, Inc City ofCartersville by such sixtieth (6th060th) day, Universal Telecom, Incmust City of Cartersvillemust pursue the escalation process as outlined inhte Billing in theBilling Dispute Escalation Matrix, set forth on AT&T’s Wholesale – Southeast RegionWeb site, otrhe ,or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed.If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, billing abilling dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin AT&T within twelve (12) months of the submission of such dispute. Universal Telecom, Inc City of Cartersville agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billingdispute filed for amounts billed. The billing disputemust be clearly explained clearlyexplained by Universal Telecom, Inc City of Cartersville and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc City of Cartersville for damages of any kindillwnot be kind will notbe considered abilling a billing dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole inwhole or in part, in favor of Universal Telecom, IncCity of Cartersville, any credits and interest due to Universal Telecom, Inc City of Cartersville as a result therof shall be applied to Universal Telecom, IncCtiy of Cartersville’s account by &AT AT&T upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc BasicPhone shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc BasicPhone is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc BasicPhone by such sixtieth (6th060th) day, Universal Telecom, Incmust BasicPhone must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with the General Terms and ConditionsConditions of this Agreement.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin twelve (12) months of the submission of such dispute. Universal Telecom, Inc agrees not to submit billing disputes for amounts billedmorehtan twelve (12) months prior to submission of abillingdispute filed for amounts billedXxxxXxxxx. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc XxxxxXxxxx and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TXxxxXxxxx’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc BasicPhone for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T XxxxXxxxx resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncBasicPhone, any credits and interest due to Universal Telecom, Inc BasicPhone as a result therof shall be applied to Universal Telecom, IncBasicPhone’s account by &AT XxxxXxxxx upon resolution of thebillingdisputethe billing dispute. Attachment 44 Performance Measurements
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Airespring shall electronically submit all billing disputes to AT&T BellSouth using the form specified by AT&T. BellSouth. In the evenotf abilling event of a billing dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&TBellSouth’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Airespring is not satisfied with AT&TBellSouth’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc Airespring by such sixtieth (6th060th) day, Universal Telecom, Incmust Airespring must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, set forth on AT&TBellSouth’s Wholesale – Southeast RegionWeb Interconnection Services Web site, otrhe or the billing dispute xxxxxxx shall be considered denied and closedI.fclosed. If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, a billing dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin BellSouth within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Airespring agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billing dispute filed for amounts billed. The billing disputemust dispute must be clearly explained by Universal Telecom, Inc Airespring and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained clearly explained or clearly shows the basis for disputing charges shall be within AT&TBellSouth’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. BellSouth. Claims by Universal Telecom, Inc Airespring for damages of any kindillwnot kind will not be considered abilling a billing dispute for purposes of this Section. If AT&T BellSouth resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncAirespring, any credits and interest due to Universal Telecom, Inc Airespring as a result therof shall be applied to Universal Telecom, IncAirespring’s account by &AT BellSouth upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc LTS of Rocky Mount shall electronically submit all billing disputes to AT&T using the form specified formspecified by AT&T. In the evenotf event of abilling dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc LTS of Rocky Mount is not satisfied with AT&T’s resolution of the billing dispute or if no response tothe billing dispute has been received by Universal Telecom, Inc LTS of Rocky Mount by such sixtieth (6th060th) day, Universal Telecom, Incmust LTS of Rocky Mount must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, ,set forth on AT&T’s Wholesale – Southeast RegionWeb site, otrhe or the billing dispute xxxxxxx shallbe considered denied and closedI.fclosed.If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, billing abilling dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin AT&T within twelve (12) months of the submission of such dispute. Universal Telecom, Inc LTS of Rocky Mount agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billingdispute filed for amounts billed. The billing disputemust be clearly explained clearlyexplained by Universal Telecom, Inc LTS of Rocky Mount and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc LTS of Rocky Mount for damages of any kindillwnot kind will not be considered abilling dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncLTS of Ro cky Mount, any credits and interest due to Universal Telecom, Inc LTS of Rocky Mount as a result therof shall be applied to Universal Telecom, IncLTS of Rocky Mount’s account by &AT AT&T upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
Billing Disputes. 2.1 Universal Telecom, Inc Communication Lines shall electronically submit all billing disputes to AT&T using the form specified formspecified by AT&T. In the evenotf event of abilling dispute, the Parites Parties will endeavor to resolve the dispute within sixty (60) days of the notification date. Within five (5) business days of AT&T’s denial, or partial denial, ofthe of the billing dispute, if Universal Telecom, Inc Communication Lines is not satisfied with satisfiedwith AT&T’s resolution of the billing dispute or if no response tothe to the billing dispute has been received by Universal Telecom, Inc byCommunication Lines by such sixtieth (6th060th) day, Universal Telecom, Incmust Communication Lines must pursue the escalation process as outlined inhte in the Billing Dispute Escalation Matrix, ,set forth on AT&T’s Wholesale – Southeast RegionWeb site, otrhe or the billing dispute xxxxxxx shallbe considered denied and closedI.fclosed.If, after escalation, the Parties are unable to reach resolution, then the aggrieved Party, if it elects to pursue the dispute shall pursue dispute resolution in accordance with General Terms and Conditions.
2.2 For purposes of this Section 2a2, billing abilling dispute means a reported dispute submitted pursuant to Section 2.1 above of a specific amount of money aucatlly actually billed by AT&Twithin AT&T within twelve (12) months of the submission of such dispute. Universal Telecom, Inc Communication Lines agrees not to submit billing disputes for amounts billedmorehtan billed more than twelve (12) months prior to submission of abillingdispute a billingdispute filed for amounts billed. The billing disputemust be clearly explained by Universal Telecom, Inc Communication Lines and supported by written documentation, which clearly shows the basis for disputing charges. The determination as to whether theiblling the billing dispute is clearlyexplained or clearly shows the basis for disputing charges shall be within AT&T’s sole reasonable discretion. Disputes that are not clearly explained or those that do not provide complete information may be rejected by AT&T. Claims by Universal Telecom, Inc Communication Lines for damages of any kindillwnot be ofany kind will notbe considered abilling dispute for purposes of this Section. If AT&T resolves the billing dispute, in whole or in part, in favor of Universal Telecom, IncCommunication Lines, any credits and interest due to Universal Telecom, Inc Communication Lines as a result therof shall be applied to Universal Telecom, IncCommunication Lines’s account by &AT AT&T upon resolution of thebillingdisputethe billing dispute. Attachment 4
Appears in 1 contract
Samples: Resale Agreement
