Common use of Billing Operations Clause in Contracts

Billing Operations. Windstream will perform the following billing operations services (the “Billing Operations Services”): 2.3.1 Support product code modifications. TAS shall submit all desired changes to TAS customer product codes in writing. Windstream shall have at least four (4) weeks to provide product code modifications; however, depending upon complexity of changes requested, more time may be required. 2.3.2 Support the ability to modify rate plans, features and bundles on an ongoing basis. TAS will provide desired rate and plan updates to Windstream for updates. TAS will not have access to the systems to make updates. Windstream shall have at least four (4) weeks to provide rate updates. In the event of a regulatory change requiring changes to billing tables, Windstream will make every reasonable effort to meet those deadlines. 2.3.3 Provide billing support, including applying updates to products and services and supporting systems required for rating and application of appropriate taxes and surcharges. 2.3.4 Provide reasonable system modifications, as requested by TAS for regulatory/legal reasons. 2.3.5 Provide verification for all xxxx cycles, with the following agreed upon volumes: 2.3.5.1 For a billing cycle with less than 2,000 bills, Windstream will verify 3 bills from such cycle; 2.3.5.2 For a billing cycle with more than 1,999 bills, but less than 3,000 bills, Windstream will verify 4 bills from such cycle; 2.3.5.3 For a billing cycle with more than 2,999 bills, but less than 4,000 bills, Windstream will verify 5 bills from such cycle; and 2.3.5.4 For a billing cycle with more than 4,000 bills, Windstream will verify 6 bills from such cycle. 2.3.6 TAS customers will xxxx in Windstream’s existing xxxx cycles following Windstream’s published xxxx production schedule. Windstream will provide TAS a copy of the xxxx schedule prior to the start of each month. Windstream will advise TAS if the xxxx verification process indicates problems. Trending and variance analysis will follow existing processes and reporting on those analyses provided to TAS. 2.3.7 Provide assistance in the investigation of billing questions. Requests for assistance must be submitted to Windstream in written form. 2.3.8 Provide continued support for external billing, accounting and other audits. Windstream will provide a summarization of billing data and extracts including supporting detail at a Billing Account Number (“BAN”) level. 2.3.9 Provide journalized billing and additional services including but not limited to ad hoc reports, assistance with variance analysis, tax or regulatory investigations/questions, etc. Requests for assistance will be submitted to Windstream via email to @ WCI Billing Xxxxxxxxxxxxx@xxxxxxxxxx.xxx

Billing Operations. Windstream will perform the following billing operations services (the “Billing Operations Services”): 2.3.1 2.6.1 Support product code modifications. TAS shall submit all desired changes to TAS customer product codes in writing. Windstream shall have at least four (4) weeks to provide product code modifications; however, depending upon complexity of changes requested, more time may be required. 2.3.2 2.6.2 Support the ability to modify rate plans, features and bundles on an ongoing basis. TAS will provide desired rate and plan updates to Windstream for updates. TAS will not have access to the systems to make updates. Windstream shall have at least four (4) weeks to provide rate updates. In the event of a regulatory change requiring changes to billing tables, Windstream will make every reasonable effort to meet those deadlines. 2.3.3 2.6.3 Provide billing support, including applying updates to products and services and supporting systems required for rating and application of appropriate taxes and surcharges. 2.3.4 2.6.4 Provide reasonable system modifications, as requested by TAS for regulatory/legal reasons. 2.3.5 2.6.5 Provide verification for all xxxx cycles, with the following agreed upon volumes: 2.3.5.1 2.6.5.1 For a billing cycle with less than 2,000 bills, Windstream will verify 3 bills from such cycle; 2.3.5.2 2.6.5.2 For a billing cycle with more than 1,999 bills, but less than 3,000 bills, Windstream will verify 4 bills from such cycle; 2.3.5.3 2.6.5.3 For a billing cycle with more than 2,999 bills, but less than 4,000 bills, Windstream will verify 5 bills from such cycle; and 2.3.5.4 2.6.5.4 For a billing cycle with more than 4,000 bills, Windstream will verify 6 bills from such cycle. 2.3.6 2.6.6 TAS customers will xxxx in Windstream’s existing xxxx cycles following Windstream’s Windstream published xxxx production schedule. Windstream will provide TAS a copy of the xxxx schedule prior to the start of each month. Windstream will advise TAS if the xxxx verification process indicates problems. Trending and variance analysis will follow existing processes and reporting on those analyses provided to TAS. 2.3.7 2.6.7 Provide assistance in the investigation of billing questions. Requests for assistance must be submitted to Windstream in written form. 2.3.8 2.6.8 Provide continued support for external billing, accounting and other audits. Windstream will provide a summarization of billing data and extracts including supporting detail at a Billing Account Number (“BAN”) level. 2.3.9 2.6.9 Provide journalized billing and additional services including but not limited to ad hoc reports, assistance with variance analysis, tax or regulatory investigations/questions, etc. Requests for assistance will be submitted to Windstream via email to @ WCI Billing Xxxxxxxxxxxxx@xxxxxxxxxx.xxx