Common use of BILLS AND PAYMENTS Clause in Contracts

BILLS AND PAYMENTS. 4.1 We will provide you with a Bill (which will show you a breakdown of our charges) at least once a year, but we may send you a Bill or another statement setting out amounts you owe us in line with your agreed Payment Method at any time. 4.2 Our Bill or statement may be based on a reasonable estimate of how much energy you use, based on information that we have about your Premises and how much energy you use at the Premises. You must pay the amount specified on your Bill or statement, including where this is based on an estimate 4.3 If your meter does not accurately record the amount of energy that we Supply to your Premises, or if any other information we need to work out the amounts payable by you is not correct or available, we may make a reasonable estimate of the amount of energy you have used and send you a statement or Bill. (However, we may also wait until we have received the required information). If we discover that any statement or Bill we have sent to you has been based on information that is not accurate 4.4 If you do not give us a valid meter reading that has been taken immediately before the Supply Start Date, we may estimate the amount of energy supplied to your Premises from the Supply Start Date until we first read your meter or when your Supply contract with us ends (whichever is first). We may use that estimate as the basis for working out the charges you should pay for energy supplied during that time. 4.5 You agree to pay, in whichever way we have agreed with you, the amounts specified in each statement or Bill in full (even if it is based on an estimate of your consumption) by the Due Date. If you don’t pay in line with your Payment Method or payment frequency which you have agreed to at the time of entering into this contract, your contract may end or change. This could result in a change to your Payment method, payment frequency or charges or all. If your Payment Method changes, the price we charge you may change to reflect this. Also, if we need to change any energy meter or associated equipment because the Payment Method has changed, we may charge you to cover these costs 4.6 If you are having difficulties paying, we will discuss your Payment Methods with you and try to help you, in line with our codes of practice. But we can only do this if you contact us to let us know. If at any time you owe us any outstanding charges and you issue us with a payment that does not cover 4.7 If you do not pay the amounts specified in your statements or Bills in the way we have agreed, we can ask you to pay in another way. This could increase the amount you pay (see clause 3). Depending on whether or not you have made your payments on time, we may need to fit a Prepayment Meter at the Premises. We may charge you extra for fitting the Prepayment Meter and supplying you through it. 4.8 If you pay us later than the Due Date, we have the right to charge you: 4.8.1 interest on the amount you owe us, which will be worked out at an annual rate of 4% above the base lending rate of the Bank of England from time to time. We will apply this interest rate to the amount you owe us from the Due Date to the date we receive your payment in full; and 4.8.2 an administration fee of up to £30 plus VAT. 4.9 We have the right to ask you for, and you must pay, any reasonable expenses we incur in obtaining the money you owe us under this contract, including costs associated with disconnecting, reconnecting or replacing a meter (or both). 4.10 If you are being supplied with electricity at Green Deal Premises we will start to collect Green Deal Charges, accruing after the Supply Start Date, from you through your electricity Bill or statement. 4.11 It is a requirement that you must pay for Green Deal Charges by the same Payment Method as you pay us for your electricity supply and you cannot choose to pay for your Green Deal Charges by a different method. 4.12 You are ultimately responsible for payments for any charges incurred in accordance with these terms. 4.13.1 If you are a Micro Business the following provisions will apply to you. We will give you a bill or statement at least once a year, but we may send you a bill or statement at any time, or in line with your agreed payment method and communication preferences. We will charge you for your energy usage based a) we have previously taken steps to recover payment for charges which are older than this, b) we have not taken action to recover such older charges because of any act or omission on your part, or c) any other circumstance applies which our regulator confirms that we may seek to recover charges relating to consumption that is are older than twelve months. 4.13.2 Because we are only permitted to bill you for energy in accordance with the paragraph above, it is very important that we receive accurate and up to date information about your energy use at least once per year, and so you must: (a) provide us with an up to date and accurate meter reading at least once per year or if you have a smart meter or other remotely read meter such as HH Metering or AMR Metering, allowing us to use it to take regular meter readings from you; (b) allow any meter reader or other EDF representative free and unimpeded access to read your electricity and/or gas meter, at least once per year (provided that we may choose not to schedule visits this frequently); (c) tell us if you have moved into new premises and are taking a supply from us; (d) making sure you have arranged to pay us; (e) letting us know if you are not receiving bills at least once a year; (f) telling us if you think there is a problem with your meter; (g) if you have a prepayment meter, making sure you only use the key or card we have issued to you to top it up; (h) if you are not able to take any of the steps set out above, contacting us to agree alternative arrangements and then complying with those. Where you have opted for electronic communications from us, or this is a requirement of the product you have selected, it is your responsibility to provide us with an accurate email address, and to let us know if this needs to be updated. By entering this contract you acknowledge and agree that failing to take one of the actions above at least once per year will obstruct us in trying to correctly charge you for the energy you use, and you agree that doing so would be manifestly unreasonable. For the purpose of this section a “Micro Business” means a company which either: • consumes less than or equal to 293,000 kWh of gas a year; or • consumes less than or equal to 100,000 kWh of electricity a year; or • has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2,000,000.

BILLS AND PAYMENTS. 4.1 We Unless you take a Supply of electricity through a Prepayment Meter, we will provide you with a Bill (which will show you a breakdown of our charges) at least once a year, but we may send you a Bill or another statement setting out amounts you owe us in line with your agreed Payment Method Scheme at any time. 4.2 If you take a supply of electricity through a Prepayment Meter, we will provide you with a statement (which will show your payment summary) at least once a year, but we may send you a statement at any time. 4.3 Our Bill or statement may be based on a reasonable estimate of how much energy electricity you use, based on information that we have about your Premises and how much energy electricity you use at the Premises. You must pay the amount specified on your Bill or statement, including where this is based on an estimateestimate of your electricity consumption. If you are unhappy with the amount specified in the statement or Bill, you should contact us immediately to give us your own meter reading, or to arrange for us to read your meter. However, we may arrange to read your meter and issue a replacement statement or Bill at any time (including after this supply contract has ended). 4.3 4.4 If your meter does not accurately record the amount of energy electricity that we Supply to your Premises, or if any other information we need to work out the amounts payable by you is not correct or available, we may make a reasonable estimate of the amount of energy electricity you have used and send you a statement or Bill. (However, we may also wait until we have received the required information). .) If we discover that any statement or Bill we have sent to you has been based on information that is not accurateaccurate or complete, we will make any necessary adjustments and, if necessary, send you a new statement or Bill as soon as we can. 4.4 4.5 If you do not give us a valid meter reading that has been taken immediately before the Supply Start Date, we may estimate the amount of energy supplied electricity Supplied to your Premises from the Supply Start Date until we first read your meter or when your Supply supply contract with us ends (whichever is first). We may use that estimate as the basis for working out the charges you should pay for energy supplied electricity Supplied during that time. 4.5 4.6 You agree to pay, in whichever way we have agreed with you, and you agree to pay the amounts specified in each statement or Bill in full (even if it is based on an estimate of your consumption) ). You should pay the amounts specified on your statement or Bill by the Due Date. If you don’t do not pay in line with your Payment Method or payment frequency which you have agreed to at by the time of entering into this contract, your contract may end or change. This could result in a change to your Payment method, payment frequency or charges or all. If your Payment Method changes, the price we charge you may change to reflect this. Also, if we need to change any energy meter or associated equipment because the Payment Method has changedDue Date, we may charge you to cover these costsmay 4.6 4.7 If you are having difficulties paying, we will discuss your Payment Methods payment arrangements with you and try to help you, in line with our codes of practice. But we can only do this if you contact us to let us know. If at any time you owe us any outstanding charges and you issue us with a payment that does not cover. 4.7 4.8 If you do not pay the amounts specified in your statements or Bills in the way we have agreed, we can ask you to pay in another way. This could increase the amount you pay (see clause 3). Depending on whether or not you have made your payments on time, we may need to fit a Prepayment Meter at the Premises. We may charge you extra for fitting the Prepayment Meter and supplying you through it. 4.8 If you pay us later than the Due Date, we have the right to charge you: 4.8.1 interest on the amount you owe us, which will be worked out at an annual rate of 4% above the base lending rate of the Bank of England from time to time. We will apply this interest rate to the amount you owe us from the Due Date to the date we receive your payment in full; and 4.8.2 an administration fee of up to £30 plus VAT. 4.9 We have the right to ask you for, and you must pay, any reasonable expenses we incur in obtaining the money you owe us under this contract, including costs associated with disconnecting, reconnecting or replacing a meter (or both). 4.10 If you are being supplied with electricity at Green Deal Premises we will start to collect Green Deal Charges, accruing after the Supply Start Date, from you through your electricity Bill or statement. 4.11 It is a requirement that you must pay for Green Deal Charges by the same Payment Method as you pay us for your electricity supply and you cannot choose to pay for your Green Deal Charges by a different method. 4.12 You are ultimately responsible for payments for any charges incurred in accordance with these terms. 4.13.1 If you are a Micro Business the following provisions will apply to you. We will give you a bill or statement at least once a year, but we may send you a bill or statement at any time, or in line with your agreed payment method and communication preferences. We will charge you for your energy usage based a) we have previously taken steps to recover payment for charges which are older than this, b) we have not taken action to recover such older charges because of any act or omission on your part, or c) any other circumstance applies which our regulator confirms that we may seek to recover charges relating to consumption that is are older than twelve months. 4.13.2 Because we are only permitted to bill you for energy in accordance with the paragraph above, it is very important that we receive accurate and up to date information about your energy use at least once per year, and so you must: (a) provide us with an up to date and accurate meter reading at least once per year or if you have a smart meter or other remotely read meter such as HH Metering or AMR Metering, allowing us to use it to take regular meter readings from you; (b) allow any meter reader or other EDF representative free and unimpeded access to read your electricity and/or gas meter, at least once per year (provided that we may choose not to schedule visits this frequently); (c) tell us if you have moved into new premises and are taking a supply from us; (d) making sure you have arranged to pay us; (e) letting us know if you are not receiving bills at least once a year; (f) telling us if you think there is a problem with your meter; (g) if you have a prepayment meter, making sure you only use the key or card we have issued to you to top it up; (h) if you are not able to take any of the steps set out above, contacting us to agree alternative arrangements and then complying with those. Where you have opted for electronic communications from us, or this is a requirement of the product you have selected, it is your responsibility to provide us with an accurate email address, and to let us know if this needs to be updated. By entering this contract you acknowledge and agree that failing to take one of the actions above at least once per year will obstruct us in trying to correctly charge you for the energy you use, and you agree that doing so would be manifestly unreasonable. For the purpose of this section a “Micro Business” means a company which either: • consumes less than or equal to 293,000 kWh of gas a year; or • consumes less than or equal to 100,000 kWh of electricity a year; or • has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2,000,000.

BILLS AND PAYMENTS. 4.1 We will provide you with a Bill (which will show you a breakdown of our charges) at least once a year, but we may send you a Bill or another statement setting out amounts you owe us in line with your agreed Payment Method at any time. 4.1.1 The amount of energy you use is worked out in xxxxx per kilowatt hour. For gas, we need to convert the consumption recorded on your meter into kilowatt hours. The method of calculation we use can be found on each gas bill we send you. 4.2 Our Bill or statement may be based on a reasonable estimate of how much energy you use, based on information that we have about your Premises and how much energy you use at the Premises. You must pay the amount specified on your Bill or statement, including where this is based on an estimate 4.3 If your meter does not accurately record the amount of energy that we Supply to your Premises, or if any other information we need to work out the amounts payable by you is not correct or available, we may make a reasonable estimate of the amount of energy you have used and send you a statement or Bill. (However, we may also wait until we have received the required information). If we discover that any statement or Bill we have sent to you has been based on information that is not accuratewe 4.4 If you do not give us a valid meter reading that has been taken immediately before the Supply Start Date, we may estimate the amount of energy supplied to your Premises from the Supply Start Date until we first read your meter or when your Supply contract with us ends (whichever is first). We may use that estimate as the basis for working out the charges you should pay for energy supplied during that time. 4.5 You agree to pay, in whichever way we have agreed with you, the amounts specified in each statement or Bill in full (even if it is based on an estimate of your consumption) by the Due Date. If you don’t pay in line with your Payment Method or payment frequency which you have agreed to at the time of entering into this contract, your contract may end or change. This could result in a change to your Payment method, payment frequency or charges or all. If your Payment Method changes, the price we charge you may change to reflect this. Also, if we need to change any energy meter or associated equipment because the Payment Method has changed, we may charge you to cover these costs 4.6 If you are having difficulties paying, we will discuss your Payment Methods with you and try to help you, in line with our codes of practice. But we can only do this if you contact us to let us know. If at any time you owe us any outstanding charges and you issue us with a payment that does not cover 4.7 If you do not pay the amounts specified in your statements or Bills in the way we have agreed, we can ask you to pay in another way. This could increase the amount you pay (see clause 3). Depending on whether or not you have made your payments on time, we may need to fit a Prepayment Meter at the Premises. We may charge you extra for fitting the Prepayment Meter and supplying you through it. 4.8 If you pay us later than the Due Date, we have the right to charge you: 4.8.1 interest Interest on the amount you owe us, which will be worked out at an annual rate of 4% above the base lending rate of the Bank of England from time to time. We will apply this interest rate to the amount you owe us from the Due Date to the date we receive your payment in full; and 4.8.2 an An administration fee of up to £30 plus VAT. 4.9 We have the right to ask you for, and you must pay, any reasonable expenses we incur in obtaining the money you owe us under this contract, including costs associated with disconnecting, reconnecting or replacing a meter (or both).you 4.10 If you are being supplied with electricity at Green Deal Premises we will start to collect Green Deal Charges, accruing after the Supply Start Date, from you through your electricity Bill or statement. 4.11 It is a requirement that you must pay for Green Deal Charges by the same Payment Method as you pay us for your electricity supply and you cannot choose to pay for your Green Deal Charges by a different method. 4.12 You are ultimately responsible for payments for any charges incurred in accordance with these terms. 4.13.1 If you are a Micro Business the following provisions will apply to you. We will give you a bill or statement at least once a year, but we may send you a bill or statement at any time, or in line with your agreed payment method and communication preferences. We will charge you for your energy usage basedbased on the amount of energy we reasonably consider that you have consumed (or which we estimate you have consumed) for the period covered by your bill, up to a maximum period of twelve months except where the charges relate to circumstances where: a) we have previously taken steps to recover payment for charges which are older than this, b) we have not taken action to recover such older charges because of any act or omission on your part, or c) any other circumstance applies which our regulator confirms that we may seek to recover charges relating to consumption that is are older than twelve months. 4.13.2 Because we are only permitted to bill you for energy in accordance with the paragraph above, it is very important that we receive accurate and up to date information about your energy use at least once per year, and so you must: (a) provide us with an up to date and accurate meter reading at least once per year or if you have a smart meter or other remotely read meter such as HH Metering or AMR Metering, allowing us to use it to take regular meter readings from you; (b) allow any meter reader or other EDF representative free and unimpeded access to read your electricity and/or gas meter, at least once per year (provided that we may choose not to schedule visits this frequently); (c) tell us if you have moved into new premises and are taking a supply from us; (d) making sure you have arranged to pay us; (e) letting us know if you are not receiving bills at least once a year; (f) telling us if you think there is a problem with your meter; (g) if you have a prepayment meter, making sure you only use the key or card we have issued to you to top it up; (h) if you are not able to take any of the steps set out above, contacting us to agree alternative arrangements and then complying with those. Where you have opted for electronic communications from us, or this is a requirement of the product you have selected, it is your responsibility to provide us with an accurate email address, and to let us know if this needs to be updated. By entering this contract you acknowledge and agree that failing to take one of the actions above at least once per year will obstruct us in trying to correctly charge you for the energy you use, and you agree that doing so would be manifestly unreasonable. For the purpose of this section a “Micro Business” means a company which either: • consumes Consumes less than or equal to 293,000 kWh of gas a year; or • consumes Consumes less than or equal to 100,000 kWh of electricity a year; or • has Has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2,000,000.

BILLS AND PAYMENTS. 4.1 We will provide you with a Bill (which will show you a breakdown of our charges) at least once a year, but we may send you a Bill or another statement setting out amounts you owe us in line with your agreed Payment Method at any time. 4.2 Our Bill or statement may be based on a reasonable estimate of how much energy you use, based on information that we have about your Premises and how much energy you use at the Premises. You must pay the amount specified on your Bill or statement, including where this is based on an estimate 4.3 If your meter does not accurately record the amount of energy that we Supply to your Premises, or if any other information we need to work out the amounts payable by you is not correct or available, we may make a reasonable estimate of the amount of energy you have used and send you a statement or Bill. (However, we may also wait until we have received the required information). If we discover that any statement or Bill we have sent to you has been based on information that is not accurateaccurate or complete, we will make any necessary adjustments and, if necessary, send you a new statement or Bill as soon as we can. 4.4 If you do not give us a valid meter reading that has been taken immediately before the Supply Start Date, we may estimate the amount of energy supplied to your Premises from the Supply Start Date until we first read your meter or when your Supply contract with us ends (whichever is first). We may use that estimate as the basis for working out the charges you should pay for energy supplied during that time. 4.5 You agree to pay, in whichever way we have agreed with you, the amounts specified in each statement or Bill in full (even if it is based on an estimate of your consumption) by the Due Date. If you don’t pay in line with your Payment Method or payment frequency which you have agreed to at the time of entering into this contract, your contract may end or change. This could result in a change to your Payment method, payment frequency or charges or all. If your Payment Method changes, the price we charge you may change to reflect this. Also, if we need to change any energy meter or associated equipment because the Payment Method has changed, we may charge you to cover these costs 4.6 If you are having difficulties paying, we will discuss your Payment Methods with you and try to help you, in line with our codes of practice. But we can only do this if you contact us to let us know. If at any time you owe us any outstanding charges and you issue us with a payment that does not cover 4.7 If you do not pay the amounts specified in your statements or Bills in the way we have agreed, we can ask you to pay in another way. This could increase the amount you pay (see clause 3). Depending on whether or not you have made your payments on time, we may need to fit a Prepayment Meter at the Premises. We may charge you extra for fitting the Prepayment Meter and supplying you through it. 4.8 If you pay us later than the Due Date, we have the right to charge you: 4.8.1 interest on the amount you owe us, which will be worked out at an annual rate of 4% above the base lending rate of the Bank of England from time to time. We will apply this interest rate to the amount you owe us from the Due Date to the date we receive your payment in full; and 4.8.2 an administration fee of up to £30 plus VAT. 4.9 We have the right to ask you for, and you must pay, any reasonable expenses we incur in obtaining the money you owe us under this contract, including costs associated with disconnecting, reconnecting or replacing a meter (or both). 4.10 If you are being supplied with electricity at Green Deal Premises we will start to collect Green Deal Charges, accruing after the Supply Start Date, from you through your electricity Bill or statement. 4.11 It is a requirement that you must pay for Green Deal Charges by the same Payment Method as you pay us for your electricity supply and you cannot choose to pay for your Green Deal Charges by a different method. 4.12 You are ultimately responsible for payments for any charges incurred in accordance with these terms. 4.13.1 If you are a Micro Business the following provisions will apply to you. We will give you a bill or statement at least once a year, but we may send you a bill or statement at any time, or in line with your agreed payment method and communication preferences. We will charge you for your energy usage based a) we have previously taken steps to recover payment for charges which are older than this, b) we have not taken action to recover such older charges because of any act or omission on your part, or c) any other circumstance applies which our regulator confirms that we may seek to recover charges relating to consumption that is are older than twelve months. 4.13.2 Because we are only permitted to bill you for energy in accordance with the paragraph above, it is very important that we receive accurate and up to date information about your energy use at least once per year, and so you must: (a) provide us with an up to date and accurate meter reading at least once per year or if you have a smart meter or other remotely read meter such as HH Metering or AMR Metering, allowing us to use it to take regular meter readings from you; (b) allow any meter reader or other EDF representative free and unimpeded access to read your electricity and/or gas meter, at least once per year (provided that we may choose not to schedule visits this frequently); (c) tell us if you have moved into new premises and are taking a supply from us; (d) making sure you have arranged to pay us; (e) letting us know if you are not receiving bills at least once a year; (f) telling us if you think there is a problem with your meter; (g) if you have a prepayment meter, making sure you only use the key or card we have issued to you to top it up; (h) if you are not able to take any of the steps set out above, contacting us to agree alternative arrangements and then complying with those. Where you have opted for electronic communications from us, or this is a requirement of the product you have selected, it is your responsibility to provide us with an accurate email address, and to let us know if this needs to be updated. By entering this contract you acknowledge and agree that failing to take one of the actions above at least once per year will obstruct us in trying to correctly charge you for the energy you use, and you agree that doing so would be manifestly unreasonable. For the purpose of this section a “Micro Business” means a company which either: • consumes less than or equal to 293,000 kWh of gas a year; or • consumes less than or equal to 100,000 kWh of electricity a year; or • has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2,000,000.

BILLS AND PAYMENTS. 4.1 We Unless you take a Supply of electricity through a Prepayment Meter, we will provide you with a Bill (which will show you a breakdown of our charges) at least once a year, but we may send you a Bill or another statement setting out amounts you owe us in line with your agreed Payment Method Scheme at any time. 4.2 If you take a supply of electricity through a Prepayment Meter, we will provide you with a statement (which will show your payment summary) at least once a year, but we may send you a statement at any time. 4.3 Our Bill or statement may be based on a reasonable estimate of how much energy electricity you use, based on information that we have about your Premises and how much energy electricity you use at the Premises. You must pay the amount specified on your Bill or statement, including where this is based on an estimateestimate of your electricity consumption. If you are unhappy with the amount specified in the statement or Bill, you should contact us immediately to give us your own meter reading, or to arrange for us to read your meter. However, we may arrange to read your meter and issue a replacement statement or Bill at any time (including after this supply contract has ended). 4.3 4.4 If your meter does not accurately record the amount of energy electricity that we Supply to your Premises, or if any other information we need to work out the amounts payable by you is not correct or available, we may make a reasonable estimate of the amount of energy electricity you have used and send you a statement or Bill. (However, we may also wait until we have received the required information). .) If we discover that any statement or Bill we have sent to you has been based on information that is not accurateaccurate or complete, we will make any necessary adjustments and, if necessary, send you a new statement or Bill as soon as we can. 4.4 4.5 If you do not give us a valid meter reading that has been taken immediately before the Supply Start Date, we may estimate the amount of energy supplied electricity Supplied to your Premises from the Supply Start Date until we first read your meter or when your Supply supply contract with us ends (whichever is first). We may use that estimate as the basis for working out the charges you should pay for energy supplied electricity Supplied during that time. 4.5 4.6 You agree to pay, in whichever way we have agreed with you, and you agree to pay the amounts specified in each statement or Bill in full (even if it is based on an estimate of your consumption) ). You should pay the amounts specified on your statement or Bill by the Due Date. If you don’t do not pay in line with your Payment Method or payment frequency which you have agreed to at by the time of entering into this contract, your contract may end or change. This could result in a change to your Payment method, payment frequency or charges or all. If your Payment Method changes, the price we charge you may change to reflect this. Also, if we need to change any energy meter or associated equipment because the Payment Method has changedDue Date, we may charge change the way you pay (for example, from Direct Debit to cover these costsa Prepayment Meter key/card). We have the right to offset any credits or debts you may have in connection with any goods or services we supply against any other credits or debts you have in connection with any other goods or services we may supply to you. For example, if your gas account is in credit, we can use that credit to pay off a debt on your electricity account. 4.6 4.7 If you are having difficulties paying, we will discuss your Payment Methods payment arrangements with you and try to help you, in line with our codes of practice. But we can only do this if you contact us to let us know. If at any time you owe us any outstanding charges and you issue us with a payment that does not cover. 4.7 4.8 If you do not pay the amounts specified in your statements or Bills in the way we have agreed, we can ask you to pay in another way. This could increase the amount you pay (see clause 3). Depending on whether or not you have made your payments on time, we may need to fit a Prepayment Meter at the Premises. We may charge you extra for fitting the Prepayment Meter and supplying you through it. 4.8 If you pay us later than the Due Date, we have the right to charge you: 4.8.1 interest on the amount you owe us, which will be worked out at an annual rate of 4% above the base lending rate of the Bank of England from time to time. We will apply this interest rate to the amount you owe us from the Due Date to the date we receive your payment in full; and 4.8.2 an administration fee of up to £30 plus VAT. 4.9 We have the right to ask you for, and you must pay, any reasonable expenses we incur in obtaining the money you owe us under this contract, including costs associated with disconnecting, reconnecting or replacing a meter (or both). 4.10 If you are being supplied with electricity at Green Deal Premises we will start to collect Green Deal Charges, accruing after the Supply Start Date, from you through your electricity Bill or statement. 4.11 It is a requirement that you must pay for Green Deal Charges by the same Payment Method as you pay us for your electricity supply and you cannot choose to pay for your Green Deal Charges by a different method. 4.12 You are ultimately responsible for payments for any charges incurred in accordance with these terms. 4.13.1 If you are a Micro Business the following provisions will apply to you. We will give you a bill or statement at least once a year, but we may send you a bill or statement at any time, or in line with your agreed payment method and communication preferences. We will charge you for your energy usage based a) we have previously taken steps to recover payment for charges which are older than this, b) we have not taken action to recover such older charges because of any act or omission on your part, or c) any other circumstance applies which our regulator confirms that we may seek to recover charges relating to consumption that is are older than twelve months. 4.13.2 Because we are only permitted to bill you for energy in accordance with the paragraph above, it is very important that we receive accurate and up to date information about your energy use at least once per year, and so you must: (a) provide us with an up to date and accurate meter reading at least once per year or if you have a smart meter or other remotely read meter such as HH Metering or AMR Metering, allowing us to use it to take regular meter readings from you; (b) allow any meter reader or other EDF representative free and unimpeded access to read your electricity and/or gas meter, at least once per year (provided that we may choose not to schedule visits this frequently); (c) tell us if you have moved into new premises and are taking a supply from us; (d) making sure you have arranged to pay us; (e) letting us know if you are not receiving bills at least once a year; (f) telling us if you think there is a problem with your meter; (g) if you have a prepayment meter, making sure you only use the key or card we have issued to you to top it up; (h) if you are not able to take any of the steps set out above, contacting us to agree alternative arrangements and then complying with those. Where you have opted for electronic communications from us, or this is a requirement of the product you have selected, it is your responsibility to provide us with an accurate email address, and to let us know if this needs to be updated. By entering this contract you acknowledge and agree that failing to take one of the actions above at least once per year will obstruct us in trying to correctly charge you for the energy you use, and you agree that doing so would be manifestly unreasonable. For the purpose of this section a “Micro Business” means a company which either: • consumes less than or equal to 293,000 kWh of gas a year; or • consumes less than or equal to 100,000 kWh of electricity a year; or • has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2,000,000.

BILLS AND PAYMENTS. 4.1 We will provide you with a Bill (which will show you a breakdown of our charges) at least once a year, but we may send you a Bill or another statement setting out amounts you owe us in line with your agreed Payment Method at any time. 4.1.1 The amount of energy you use is worked out in xxxxx per kilowatt hour. For gas, we need to convert the consumption recorded on your meter into kilowatt hours. The method of calculation we use can be found on each gas bill we send you. 4.2 Our Bill or statement may be based on a reasonable estimate of how much energy you use, based on information that we have about your Premises and how much energy you use at the Premises. You must pay the amount specified on your Bill or statement, including where this is based on an estimate 4.3 If your meter does not accurately record the amount of energy that we Supply to your Premises, or if any other information we need to work out the amounts payable by you is not correct or available, we may make a reasonable estimate of the amount of energy you have used and send you a statement or Bill. (However, we may also wait until we have received the required information). If we discover that any statement or Bill we have sent to you has been based on information that is not accurateamount 4.4 If you do not give us a valid meter reading that has been taken immediately before the Supply Start Date, we may estimate the amount of energy supplied to your Premises from the Supply Start Date until we first read your meter or when your Supply contract with us ends (whichever is first). We may use that estimate as the basis for working out the charges you should pay for energy supplied during that time. 4.5 You agree to pay, in whichever way we have agreed with you, the amounts specified in each statement or Bill in full (even if it is based on an estimate of your consumption) by the Due Date. If you don’t pay in line with your Payment Method or payment frequency which you have agreed to at the time of entering into this contract, your contract may end or change. This could result in a change to your Payment method, payment frequency or charges or all. If your Payment Method changes, the price we charge you may change to reflect this. Also, if we need to change any energy meter or associated equipment because the Payment Method has changed, we may charge you to cover these costs 4.6 If you are having difficulties paying, we will discuss your Payment Methods with you and try to help you, in line with our codes of practice. But we can only do this if you contact us to let us know. If at any time you owe us any outstanding charges and you issue us with a payment that does not cover 4.7 If you do not pay the amounts specified in your statements or Bills in the way we have agreed, we can ask you to pay in another way. This could increase the amount you pay (see clause 3). Depending on whether or not you have made your payments on time, we may need to fit a Prepayment Meter at the Premises. We may charge you extra for fitting the Prepayment Meter and supplying you through it. 4.8 If you pay us later than the Due Date, we have the right to charge you: 4.8.1 interest on the amount you owe us, which will be worked out at an annual rate of 4% above the base lending rate of the Bank of England from time to time. We will apply this interest rate to the amount you owe us from the Due Date to the date we receive your payment in full; and 4.8.2 an administration fee of up to £30 plus VAT. 4.9 We have the right to ask you for, and you must pay, any reasonable expenses we incur in obtaining the money you owe us under this contract, including costs associated with disconnecting, reconnecting or replacing a meter (or both). 4.10 If you are being supplied with electricity at Green Deal Premises we will start to collect Green Deal Charges, accruing after the Supply Start Date, from you through your electricity Bill or statement.the 4.11 It is a requirement that you must pay for Green Deal Charges by the same Payment Method as you pay us for your electricity supply and you cannot choose to pay for your Green Deal Charges by a different method. 4.12 You are ultimately responsible for payments for any charges incurred in accordance with these terms. 4.13.1 If you are a Micro Business the following provisions will apply to you. We will give you a bill or statement at least once a year, but we may send you a bill or statement at any time, or in line with your agreed payment method and communication preferences. We will charge you for your energy usage basedbased on the amount of energy we reasonably consider that you have consumed (or which we estimate you have consumed) for the period covered by your bill, up to a maximum period of twelve months except where the charges relate to circumstances where: a) we have previously taken steps to recover payment for charges which are older than this, b) we have not taken action to recover such older charges because of any act or omission on your part, or c) any other circumstance applies which our regulator confirms that we may seek to recover charges relating to consumption that is are older than twelve months. 4.13.2 Because we are only permitted to bill you for energy in accordance with the paragraph above, it is very important that we receive accurate and up to date information about your energy use at least once per year, and so you must: (a) provide us with an up to date and accurate meter reading at least once per year or if you have a smart meter or other remotely read meter such as HH Metering or AMR Metering, allowing us to use it to take regular meter readings from you; (b) allow any meter reader or other EDF representative free and unimpeded access to read your electricity and/or gas meter, at least once per year (provided that we may choose not to schedule visits this frequently); (c) tell us if you have moved into new premises and are taking a supply from us; (d) making sure you have arranged to pay us; (e) letting us know if you are not receiving bills at least once a year; (f) telling us if you think there is a problem with your meter; (g) if you have a prepayment meter, making sure you only use the key or card we have issued to you to top it up; (h) if you are not able to take any of the steps set out above, contacting us to agree alternative arrangements and then complying with those. Where you have opted for electronic communications from us, or this is a requirement of the product you have selected, it is your responsibility to provide us with an accurate email address, and to let us know if this needs to be updated. By entering this contract you acknowledge and agree that failing to take one of the actions above at least once per year will obstruct us in trying to correctly charge you for the energy you use, and you agree that doing so would be manifestly unreasonable. For the purpose of this section a “Micro Business” means a company which either: • consumes less than or equal to 293,000 kWh of gas a year; or • consumes less than or equal to 100,000 kWh of electricity a year; or • has fewer than ten employees (or their full-time equivalent) and an annual turnover or annual balance sheet total not exceeding €2,000,000.