Broadband Speeds. Broadband speed is subject to availability and line quality. If the line cannot support the download speed requested, Magnet Business will offer the Customer the best available speed that the line supports and downgrade the contract to reflect the speed the Customer is able to achieve. Magnet Business will not actively monitor lines and The Customer must inform Magnet Business of the degradation of the speed once noticed. Once the degradation is reported and confirmed by Magnet Business, the Customer’s speed will be amended to the best available speed that the line supports from the date the degradation was reported.
Broadband Speeds. We will always offer the best speed possible on the line based on the selected product. However, download speeds may vary and the actual download speed will fall within a range. Any estimated information is based on the speeds achieved by lines of a similar type with a similar broadband service. The actual speed will generally be within 1- 2Mbps higher or lower than your estimated speed. The actual speed is dependent on several factors. For example: • the chosen product option; • the number and speed of devices using the connection at the same time; • whether a wireless or wired connection is used; • the speed of the websites visited; • the time of day (speeds can be lower at peak times (evenings and weekends)). Estimates based on postcode (rather than phone number) are less accurate and should be treated with caution. Where we are able to provide a date for future fibre optic broadband availability, it is indicative only and subject to change. Broadband Traffic Management Policy (QoS – Quality of Service) W e undertake traffic management to ensure that our c ustomers receive optimum performance at all times. The policy applied is as follows. Traffic management Our broadband products are subject to traffic management to ensure you receive optimum performance at all times. Like other providers, we deliver t h e B roadband S ervice over a shared network. To provide a sustainable quality B roadband S ervice to all our customers we have to manage the network. The principles of our network management policies are: • To make sure that r e a l -time-critical applications like Voice over Internet Protocol (VoIP) are always prioritised; • To protect interactive applications like web-browsing and Virtual Private Network (VPN) from non-time sensitive download traffic; • To balance the network under demand to cope with exceptional peaks and troughs from day to day and month to month; • Provides a 'quality of service' effect, meaning multiple applications running on the same line interact with each other effectively, and use of high demand protocols like Peer-to-Peer (P2P) doesn't swamp time-sensitive traffic such as a VoIP call. Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection. This allows us at any given time to see exactly what traffic is on the network and who is doing what. At times we m a y prioritise time sensitive traffic such as VoIP by reducing the throughput of the standard traffic.
Broadband Speeds. You acknowledge that:
Broadband Speeds. The speed you achieve on a device may vary depending on factors which include your type of device, concurrent device usage, services used and your in-home set-up. Further information about broadband speeds and speed test results is available on our website- Brawband-pdf-download.pdf CANCELLING YOUR SERVICE CANCELLING, RETURNS AND FAULTY EQUIPMENT Please read our Returns Policy for details. It also sets out what to do if your equipment is faulty and how you can return your equipment or get your equipment fixed or replaced. You should report any damage to or loss of equipment to our Service Desk (xxxx@XxxxXxxx.xx.xx). We may need access to your premises in order to carry out repairs and you agree to obtain the necessary consents and provide us with the access required to carry out such repairs. RETURN OF EQUIPMENT If the BrawBand service is terminated by you or us prior to your service activation date or within 14 days of your service activation date, then you must return the router to us within 30 days of cancellation. If you do not return the equipment within 30 days or if it is damaged when you do return it, a charge of £70 inclusive of VAT will apply. ENDING YOUR AGREEMENT WITHIN THE COOLING OFF PERIOD If you decide you no longer wish to go ahead with your BrawBand install, you can cancel your order via the BrawBand portal (xxxxx://xx.xxxxxxxx.xx.xx) free of charge up until 48 hours before the scheduled appointment. Cancellation requests received after this point will be charged at £90 inclusive of VAT. There is a 14 day cooling off period from the service activation date, where you can cancel your BrawBand service without incurring any early termination fees. If you’ve already received your router by the time you decide to cancel your order, you’ll need to arrange for this to be returned to us. Failure to do so will incur a charge of £70 inclusive of VAT to cover the cost of the router. This charge will also apply if the router has been damaged or returned with parts missing.
Broadband Speeds. (a) We provide no guarantees as to the speed of the broadband services during the trial.
Broadband Speeds. Your broadband speeds will vary depending on the type of broadband available in your area and the Internet access product you have chosen. Vodafone will often rely on our wholesale network providers in providing you with information on broadband speeds and if we cannot provide you with specific information at point of sale (i.e. in our retail store, over the phone or online) we will communicate your speed as soon as possible after you have connected to the Services. Fibre to the home: If you can connect by fibre to your home then the maximum download speed on your access line will be confirmed in advance of connection to the Services. The table below also sets out details on Fibre access speeds.
Broadband Speeds. Your broadband speeds will vary depending on the type of broadband available in your area and the internet product you have chosen. The maximum download speed is the speed that we are realistically able to deliver and it will be specific to your location. Please note that the speed delivered may be different to the throughput rate you experience on your device. The throughput rate depends on factors such as device capabilities, the capacity of the host provider you are accessing, the number of other people using the network, the location you are using the service and if you are using a direct cable or WiFi to connect devices in your home.
