Common use of Broadband Speeds Clause in Contracts

Broadband Speeds. We will always offer the best speed possible on the line based on the selected product. However, download speeds may vary and the actual download speed will fall within a range. Any estimated information is based on the speeds achieved by lines of a similar type with a similar broadband service. The actual speed will generally be within 1- 2Mbps higher or lower than your estimated speed. The actual speed is dependent on several factors. For example: • the chosen product option; • the number and speed of devices using the connection at the same time; • whether a wireless or wired connection is used; • the speed of the websites visited; • the time of day (speeds can be lower at peak times (evenings and weekends)). Estimates based on postcode (rather than phone number) are less accurate and should be treated with caution. Where we are able to provide a date for future fibre optic broadband availability, it is indicative only and subject to change. Broadband Traffic Management Policy (QoS – Quality of Service) W e undertake traffic management to ensure that our c ustomers receive optimum performance at all times. The policy applied is as follows. Traffic management Our broadband products are subject to traffic management to ensure you receive optimum performance at all times. Like other providers, we deliver t h e B roadband S ervice over a shared network. To provide a sustainable quality B roadband S ervice to all our customers we have to manage the network. The principles of our network management policies are: • To make sure that r e a l -time-critical applications like Voice over Internet Protocol (VoIP) are always prioritised; • To protect interactive applications like web-browsing and Virtual Private Network (VPN) from non-time sensitive download traffic; • To balance the network under demand to cope with exceptional peaks and troughs from day to day and month to month; • Provides a 'quality of service' effect, meaning multiple applications running on the same line interact with each other effectively, and use of high demand protocols like Peer-to-Peer (P2P) doesn't swamp time-sensitive traffic such as a VoIP call. Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection. This allows us at any given time to see exactly what traffic is on the network and who is doing what. At times we m a y prioritise time sensitive traffic such as VoIP by reducing the throughput of the standard traffic.

Broadband Speeds. We will always offer the best speed possible on the line based on the selected product. However, download speeds may vary and the actual download speed will fall within a range. Any estimated information is based on the speeds achieved by lines of a similar type with a similar broadband service. The actual speed will generally be within 1- 2Mbps higher or lower than your estimated speed. The actual speed is dependent on several factors. For example: •  the chosen product option; •  the number and speed of devices using the connection at the same time; •  whether a wireless or wired connection is used; •  the speed of the websites visited; •  the time of day (speeds can be lower at peak times (evenings and weekends)). Estimates based on postcode (rather than phone number) are less accurate and should be treated with caution. Where we are able to provide a date for future fibre optic broadband availability, it is indicative only and subject to change. Broadband Traffic Management Policy (QoS – Quality of Service) W e undertake traffic management to ensure that our c ustomers receive optimum performance at all times. The policy applied is as follows. Traffic management Our broadband products are subject to traffic management to ensure you receive optimum performance at all times. Like other providers, we deliver t h e B roadband S ervice over a shared network. To provide a sustainable quality B roadband S ervice to all our customers we have to manage the network. The principles of our network management policies are: •  To make sure that r e a l -time-critical applications like Voice over Internet Protocol (VoIP) are always prioritised; •  To protect interactive applications like web-browsing and Virtual Private Network (VPN) from non-time sensitive download traffic; •  To balance the network under demand to cope with exceptional peaks and troughs from day to day and month to month; •  Provides a 'quality of service' effect, meaning multiple applications running on the same line interact with each other effectively, and use of high demand protocols like Peer-to-Peer (P2P) doesn't swamp time-time- sensitive traffic such as a VoIP call. Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection. This allows us at any given time to see exactly what traffic is on the network and who is doing what. At times we m a y prioritise time sensitive traffic such as VoIP by reducing the throughput of the standard traffic.

Broadband Speeds. We will always offer the best speed possible on the line based on the selected product. However, download speeds may vary and the actual download speed will fall within a range. Any estimated information is based on the speeds achieved by lines of a similar type with a similar broadband service. The actual speed will generally be within 1- 2Mbps higher or lower than your estimated speed. The actual speed is dependent on several factors. For example: • the chosen product option; • the number and speed of devices using the connection at the same time; • whether a wireless or wired connection is used; • the speed of the websites visited; • the time of day (speeds can be lower at peak times (evenings and weekends)). Estimates based on postcode (rather than phone number) are less accurate and should be treated with caution. Where we are able to provide a date for future fibre optic broadband availability, it is indicative only and subject to change. Broadband Traffic Management Policy (QoS – Quality of Service) W e undertake traffic management to ensure that our c ustomers receive optimum performance at all times. The policy applied is as follows. Traffic management Our broadband products are subject to traffic management to ensure you receive optimum performance at all times. Like other providers, we deliver t h e B roadband S ervice over a shared network. To provide a sustainable quality B roadband S ervice to all our customers we have to manage the network. The principles of our network management policies are: • To make sure that r e a l -time-critical applications like Voice over Internet Protocol (VoIP) are always prioritised; • To protect interactive applications like web-browsing and Virtual Private Network (VPN) from non-time sensitive download traffic; • To balance the network under demand to cope with exceptional peaks and troughs from day to day and month to month; • Provides a 'quality of service' effect, meaning multiple applications running on the same line interact with each other effectively, and use of high demand protocols like Peer-to-Peer (P2P) doesn't swamp time-time- sensitive traffic such as a VoIP call. Traffic types are identified in real-time based on a combination of port, source IP address and DPI signature detection. This allows us at any given time to see exactly what traffic is on the network and who is doing what. At times we m a y prioritise time sensitive traffic such as VoIP by reducing the throughput of the standard traffic.