Built-in IVR Sample Clauses

Built-in IVR. The Service includes IVR (Interactive Voice Response) capabilities managed through the web Administrator interface. The IVR supports multi-tier menus, Customer-entered digits, queue look-ahead logic for number of calls in queue and expected wait time. Multiple schedules with special day exceptions are supported in the IVR logic. Database dip results can be used to alter routing and call priority as well as being forwarded with the call to support intelligent screen pops. Each incoming channel (Phone Number In Tenant) can have its own IVR script and localized message set. Each queue or skill can have its own on-hold message. This supports varied applications including multi-language localizations. Testing can be done on test channels. Once the application is correct, a production channel can use the tested script. Changes can be made in real- time. IVR is not a chargeable feature.
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Related to Built-in IVR

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  • Grades Served The School may serve students in grades K-8.

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  • REAPPOINTMENT AFTER ABSENCE DUE TO CHILDCARE a) Employees who resign to care for a dependent pre-school child or children may apply to their former employer for preferential appointment to a position which is substantially the same in character and at the same or lower grading as the position previously held.

  • Particular Methods of Procurement of Consultants’ Services 1. Quality- and Cost-based Selection. Except as otherwise provided in paragraph 2 below, consultants’ services shall be procured under contracts awarded on the basis of Quality and Cost-based Selection.

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  • RECONNECTION AFTER DISCONNECTION (a) We must request your distributor to reconnect your premises if, within 10 business days of your premises being disconnected:

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