Call Center and Response Time. The Contractor shall continuously maintain a telephone number (preferably toll free but not required) for the University where University personnel are able to speak directly to a live person or are able to leave a voice message. The Contractor shall respond to such calls/voice mail messages as specified in Exhibit A.
Appears in 10 contracts
Samples: Service Agreement, Service Agreement, Service Agreement
Call Center and Response Time. a. The Contractor shall continuously maintain a telephone number (preferably toll free but not required) for the University where University personnel are able to speak directly to a live person or are able to leave a voice message. The Contractor shall respond to such calls/voice mail messages as specified in Exhibit A.Schedule A and, if not so specified, within a reasonable amount of time.
Appears in 1 contract
Samples: web2.uconn.edu
