Call Center Operations. 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Standards.
Appears in 3 contracts
Samples: Performance Standards Agreement, Performance Standards Agreement, Performance Standards Agreement
Call Center Operations. 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.
Appears in 3 contracts
Samples: Performance Measurement Standards Agreement, Performance Measurement Standards Agreement, Performance Measurement Standards Agreement
Call Center Operations. (a) 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 6.1 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.
Appears in 2 contracts
Samples: Performance Measurement Standards, Performance Measurement Standards Agreement
Call Center Operations. (a) 800 Numbers: Contractor shall make information available regarding the Exchange pursuant to Contractor’s toll-free hotline (i.e., 1-800 number) that shall be available to enrollees of Contractor both inside and outside the Exchange. The hotline and information services shall be staffed and operated in accordance with the Customer Service Standards set forth at Section 3.6.1 3.16 to provide support to Exchange Enrollees and in a manner designed to assure compliance with these Performance Measurement Standards.
Appears in 1 contract
Samples: Qualified Dental Plan Contract
