Contractor Tasks and Responsibilities Clause Samples

Contractor Tasks and Responsibilities. See Attachment I, Scope of Services

Contractor Tasks and Responsibilities. Contractor’s verification and validation methodology is based on widely accepted and publicly available frameworks. It focuses on completeness, accuracy, traceability, consistency, readability, and testability. Its structure is derived by combining key elements from the 40 approved standards that comprise the IEEE Software Engineering Standards with the eight knowledge areas within the Project Management Institute PMBOK. It is designed to efficiently and accurately assess and report upon project activities and monitor project evolution to minimize risk and successfully assist transition to an end user community. This methodology has been successfully utilized for IV&V efforts in multiple states including California, Wisconsin, Pennsylvania, Massachusetts, Maine, and Ohio. Management tasks for IPOC and IV&V span the entire software life cycle. The following section contains a list of individual IV&V activities for which the Contractor is required to provide the necessary expertise and materials and direction to County staff to perform. These activities are to coincide with the PTMS Project Schedule activities as outlined in Exhibit II. 1.1 IV&V Project Management 5 Conduct IV&V project activities in accordance with Contractor’s IV&V framework. Manage IV&V project activities in accordance with Deloitte’s project management framework. • Validation and Verification Management Plan - As the first deliverable the IV&V provider shall develop a Validation and Verification Management Plan. This plan shall describe the activities, personnel, schedule, standards, and methodology for conducting the Validation and Verification reviews. • Conduct Initial Review - Prepare and deliver an Initial Validation and Verification report on the required activities. Report on status of each activity. • Conduct Periodic Review(s) - Prepare and deliver Follow-up Validation and Verification reports on the required activities. Report on status of each activity and progress since the previous report. • Management Briefing - Prepare and deliver formal presentations on the status of the Validation and Verification project. Presented as required, with at least ten (10) business days notice. No more than once a month. • Quarterly Risk Assessment to the Board of Supervisors - Assist the County in producing this report which is used is to assess the risk status of major Information Technology (IT) projects in order to identify significant potential risk and mitigating actions. Risks are iden...

Contractor Tasks and Responsibilities. The Statement of Work attached as Exhibit A describes the services to be performed pursuant to this Contract. Changes in the scope or schedule of the services, either by the State’s request or necessitated by other events or conditions (including, without limitation, changes in law or regulation), that would increase the cost or alter the time needed to perform the services may be cause for an equitable increase in the Contract fees and/or extension of the Contract schedule past the anticipated termination date. Such changes to the Contract shall be made in accordance with the process specified in Section 10 below.

Contractor Tasks and Responsibilities. (a) Develop and maintain a Project Implementation Plan that includes all tasks required by the County for configuration, security, network connectivity, workstation modifications, data loading, and testing, 2020 CAFR data conversion and operations and maintenance. (b) Ensure adherence to the project scope and schedule as stated in the Project Implementation Plan, and budget. (c) Manage risk, including notifications to the County’s Project Manager within 24 hours – via email or phone – when the project scope, schedule, or budget may be impacted, as well as providing mitigation plans. (d) Manage and plan work activities including: ● Platform configuration; ● 2020 data conversion and migration; ● testing and quality assurance; ● administrator training; and ● Go-Live support. (e) Coordinate Contractor’s resources, work sessions, and training (online/phone). (f) Track project issues (g) Provide project status reports through Project Management Portal, which include schedule updates, all reported issues and their statuses. (h) Be available for status calls as requested by County. (i) Provide updates to SCPM via online meeting as requested by the County. (j) Perform additional tasks as required to achieve the results specified herein. (k) Provide advice to administrative users regarding navigation of the Platform and administrative settings in accordance with best practices. (l) Identify and mitigate any risk to deliverables and timeline through discussion and agreement with the County. (m) Consult with the County on how to conduct end-to-end testing, advise on adjusting any configuration settings needed. (n) Participate in the production review call with the County and provide a production environment. (o) Address any remaining questions, concerns or additional issues. (p) Facilitate ADA remediation of 2021 ACFR. (q) Track and cure any reported defects during the 90-day post Go-Live period. This task will be complete after 90 consecutive days of post Go-Live operation without any new defects. Contractor provides up to 40 hours of dedicated aftercare support for one year after Go-Live. (r) Contractor will guide the County through reconciliation of the financial data within the Workiva Platform as necessary to agree with the previously published ACFR. This process may also require posting adjusting journal entries within Workiva Platform or the accounting system. (s) Complete all deliverables as defined in the Project Implementation Plan.

Contractor Tasks and Responsibilities. The Contractor shall: • Produce all body worn camera services as defined in: o Exhibit C, Professional Services Appendix o Exhibit D, Technology Assurance Plan Appendix, o Exhibit E, Axon Auto Tagging Appendix, and o Exhibit F, Axon Service Offerings Agreement • Provide the County with a team of experienced professionals to ensure an efficient deployment of Axon cameras. The team will work closely with the SCPM to align resources and accomplish the tasks necessary for an efficient deployment and training process. The team will consist of a: o Professional service manager to assist with officer and administrative training o Systems engineer to oversee all network/technical needs and integrations with County's current systems (e.g., Auto-Tagging) • Align County user training with deputies' shift schedules, to minimize disruption in the County's daily functions. Other tasks, including equipment configurations, consultative implementation services, and administrative training will be scheduled around the County's preferences as well. • Provide the following services for the County's Axon body-worn camera deployment: o Body Cam System Set-up and Configuration: ▪ Set up Axon View, Axon Capture, Axon Evidence Upload XT, and other appropriate apps on smartphones. ▪ Configure categories and custom roles based on agency needs. ▪ Troubleshoot County IT issues with Axon Evidence and Axon Dock access. o Axon Dock Installation: ▪ Work with County to decide the ideal location of Axon Dock setup and set configurations on Axon Dock if necessary. ▪ Authenticate Axon Dock with Axon Evidence using “admin” credentials from County. ▪ Work with the County's IT department to configure its network to allow for maximum bandwidth and proper operation within the County's network environment. o Best Practices for Implementation Planning: ▪ Provide considerations for the establishment of video policy and Body Cam System operations best practices based on Axon's observations with other agencies. ▪ Demonstrate the importance of entering metadata in the field for organization purposes and other best practices for digital data management. ▪ Provide referrals to other agencies using the Axon camera products and Axon Evidence services. ▪ Recommend roll-out plan based on a review of shift schedule o System Administrator and Troubleshooting Training Sessions: ▪ Provide a step-by-step explanation and assistance for the County's configuration of security, roles and permissions, categories and re...

Contractor Tasks and Responsibilities. The Contractor shall: Provide initial count of 235 licenses to the County: 150 licenses administered by the PA and 85 licenses to be administered by the OPD. Set up the admin portal for licenses in the PA and the OPD. Set up necessary levels of permission for licenses in the PA and OPD. Ensure that OPD administrative users are able to restrict Justice Premier user permissions to allow only for criminal cases transferred by the PA or enable broader use, as appropriate. Recommend ideal configuration settings for business needs, and sharing best practices in the industry when it comes to use of the platform and developing related policies. Ensure the system allows for secure, audited access, with any file modifications traceable. Maintain role-based access permissions to files among law enforcement, PA, and OPD user accounts so that different types of users are unable to access data outside of their area of authority. Schedule and provide online hosted Justice Premier training sessions for user

Contractor Tasks and Responsibilities. (a) Update the Initial Implementation Timeline and Training Plan and provide to County staff for approval as the final Project Schedule and Training Plan (b) Ensure adherence to the project scope, schedule and budget. (c) Manage risk, including notifications to the County’s Project Manager within 24 hours – via email or phone – when the project scope, schedule or budget may be impacted, as well as providing mitigation plans. (d) Management and planning of work activities including: • system design and installation; • system configuration; • data conversion and migration; • testing and quality assurance; • administrator and end-user training; and • Go-live Support. (e) Coordination of Contractor’s resources, work sessions, and training (in-person or online/phone). (f) Track project issues using mutually agreed upon tracking system (e.g., SharePoint, Excel, etc.) (g) Provide written status reports, which include schedule updates, all reported issues and their statuses, weekly via email. (h) Provide Module, system and integration testing. Document and compare all results to the expected outcomes for each test. Test results shall be provided to SCPM through reports and meetings.

Contractor Tasks and Responsibilities