Common use of Call Recording Clause in Contracts

Call Recording. (a) It is a legal requirement that you inform callers before they are recorded that you will be recording the phone call so that the caller has the opportunity to either end the call or else ask to be transferred to another line where recording does not take place. The caller must be given sufficient opportunity to do so, otherwise the call must not proceed. (b) You can notify callers that their call is being recorded either by playing a prerecorded audio file announcement or by your Operator informing the caller before recording starts. Failure to do so is a breach of Law and of your Agreement. (c) You shall indemnify us and our Partners from and against all actions, claims, damages, liabilities or costs (including legal costs) arising from, or directly or indirectly related to, you compliance with the foregoing call recording requirements, all associated conduct, acts or omissions, or any claim that the call recording service has infringed any rights at law or otherwise. (d) When using call recording, you accept full responsibility and liability for ensuring that all callers are notified at the beginning of the telephone conversation that the call will be recorded, and that callers are given sufficient opportunity to provide their consent; otherwise the call must not proceed. You must ensure that no confidential information is subject to unauthorised use and disclosure.

Appears in 2 contracts

Samples: Customer Agreement, Customer Agreement

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Call Recording. (a) It is a legal requirement that you inform callers before they are recorded that you will be recording the phone call so that the caller has the opportunity to either end the call or else ask to be transferred to another line where recording does not take place. The caller must be given sufficient opportunity to do so, otherwise the call must not proceed. (b) You can notify callers that their call is being recorded either by playing a prerecorded pre recorded audio file announcement or by your Operator informing the caller before recording starts. Failure to do so is a breach of Law and of your Agreement. (c) You shall indemnify us and our Partners from and against all actions, claims, damages, liabilities or costs (including legal costs) arising from, or directly or indirectly related to, you compliance with the foregoing call recording requirements, all associated conduct, acts or omissions, or any claim that the call recording service has infringed any rights at law or otherwise. (d) When using call recording, you accept full responsibility and liability for ensuring that all callers are notified at the beginning of the telephone conversation that the call will be recorded, and that callers are given sufficient opportunity to provide their consent; otherwise the call must not proceed. You must ensure that no confidential information is subject to unauthorised use and disclosure.

Appears in 1 contract

Samples: Telecommunications Services Agreement

Call Recording. (a) It is a legal requirement that you inform callers before they are recorded that you will be recording the phone call so that the caller has the opportunity to either end the call or else ask to be transferred to another line where recording does not take place. The caller must be given sufficient opportunity to do so, ; otherwise the call must not proceed. (b) You can notify callers that their call is being recorded either by playing a prerecorded pre-­‐ recorded audio file announcement or by your Operator informing the caller before recording starts. Failure to do so is a breach of Law and of your Agreement. (c) You shall indemnify us and our Partners from and against all actions, claims, damages, liabilities or costs (including legal costs) arising from, or directly or indirectly related to, you compliance with the foregoing call recording requirements, all associated conduct, acts or omissions, or any claim that the call recording service has infringed any rights at law or otherwise. (d) When using call recording, you accept full responsibility and liability for ensuring that all callers are notified at the beginning of the telephone conversation that the call will be recorded, and that callers are given sufficient opportunity to provide their consent; otherwise the call must not proceed. You must ensure that no confidential information is subject to unauthorised use and disclosure.

Appears in 1 contract

Samples: Customer Agreement

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Call Recording. (a) a. It is a legal requirement that you inform callers before they are recorded that you will be recording the phone call so that the caller has the opportunity to either end the call or else ask to be transferred to another line where recording does not take place. The caller must be given sufficient opportunity to do so, ; otherwise the call must not proceed. (b) b. You can notify callers that their call is being recorded either by playing a prerecorded pre-recorded audio file announcement or by your Operator informing the caller before recording starts. Failure to do so is a breach of Law and of your Agreement. (c) c. You shall indemnify us and our Partners from and against all actions, claims, damages, liabilities or costs (including legal costs) arising from, or directly or indirectly related to, you compliance with the foregoing call recording requirements, all associated conduct, acts or omissions, or any claim that the call recording service has infringed any rights at law or otherwise. (d) d. When using call recording, you accept full responsibility and liability for ensuring that all callers are notified at the beginning of the telephone conversation that the call will be recorded, and that callers are given sufficient opportunity to provide their consent; otherwise the call must not proceed. You must ensure that no confidential information is subject to unauthorised use and disclosure.

Appears in 1 contract

Samples: Customer Agreement

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