Communications Regarding Your Account. Customer agrees that the Utility or any other collection or servicing agency retained by the Utility (referred to hereafter as “collectors”) to collect any money that Customer owes to the Utility may contact Customer by telephone or text message at any number given by Customer or otherwise associated with account, including but not limited to, cellular/wireless telephone numbers which may result in incurring fees for the call or text message. Customer understands, acknowledges and agrees that the collectors may be contacted by automatic dialing devices and through pre- recorded messages, artificial voice messages or voice mail messages. Customer further agrees that the collectors may contact them using e-mail at any e-mail address provided to the Utility or is otherwise associated with my account.
Communications Regarding Your Account. We will not send you a paper statement unless requested. However, you can check your Available Balance and Transaction history at any time by logging on to your account. The online service is free and you can subscribe to different forms of Account statements there. Should a paper statement be required, this request can be made via our customer service team, there may be a £2 fee per request.
Communications Regarding Your Account
