CALLBACK RESPONSE. Failure by Contractor to successfully complete the work described in a Purchase Order will result in a Callback. The TFC Contract Administrator will contact the Contractor and notify them of the Callback. Contractor will respond to the Callback no later than the next business day with a technician possessing the technical expertise, knowledge, and any required material to correct the problem. Contractor shall check in and out with the TFC Contract Administrator to ensure that the TFC Contract Administrator logs the commencement and completion times for the “Callback Service Ticket,” or summary list, for the services performed to correct the problem described in the original Purchase Order. Contractor shall provide the following information on the Callback Service Ticket:
Appears in 4 contracts
Samples: Service and Requirements Contract, Service and Requirements Contract, Service and Requirements Contract
CALLBACK RESPONSE. Failure by Contractor to successfully complete the work described in a Purchase Order will result in a Callback. The TFC Contract Administrator will contact the Contractor and notify them of the Callback. Contractor will respond to the Callback no later than the next business day with a technician possessing the technical expertise, knowledge, and any required material to correct the problem. Contractor shall check in and out with the TFC Contract Administrator to ensure that the TFC Contract Administrator logs the commencement and completion times for the “Callback Service Ticket,” or summary list, for the services performed to correct the problem described in the original Purchase Order. Contractor shall provide the following information on the Callback Service Ticket:
Appears in 2 contracts
